SUNNYVALE, CA and MELVILLE, NY--(Marketwired - Apr 9, 2014) - KANA® Software, a Verint® Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been named a Leader in Forrester Research, Inc.'s The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014 report published April 7th. Additionally, KANA Express was recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions For Small and Midsize Teams, Q2 2014 report also published April 7th.
In its 83-criteria Customer Service Solutions For Enterprise Organizations evaluation, Forrester says "with a solid value proposition and a sound application ownership experience, KANA Software is a good fit for buyers that are looking for a vendor to streamline and standardize complex customer-facing processes."
Forrester recognizes KANA Enterprise as one of the vendors supporting deep agent guidance that helps enable organizations to design and quickly deploy flexible process flows to increase customer service process efficiencies, reproducibility, compliance with company and regulatory policies, and, as a result, customer satisfaction.
Further, Forrester cites KANA Enterprise for delivering context-aware multichannel customer service journeys, noting it displays contextual data to agents at the time of need. Very strong business process management tools, knowledge management capabilities, email and social customer service and strong social listening capabilities are also cited, as well as strong case management functionality.
In Forrester's Customer Service Solutions For Small and Midsize Teams report, KANA Express was cited for a multichannel product with strong usability and a rapid time to value.
"Forrester's recognition of our strengths supporting enterprise and midsize organizations is to us a powerful validation of our vision for, and commitment to, providing our customers with the most advanced customer engagement functionality available today," comments James Norwood, senior vice president and chief marketing officer for KANA. "Our omni-channel customer service suites are purpose-built to help organizations profitably and effectively transform their customer engagements."
These recognitions follow on last month's announcement where KANA Enterprise was named a Leader in Forrester Research, Inc.'s The Forrester Wave™: Dynamic Case Management, Q1 2014.
KANA, a Verint® Company, is a leading provider of cloud and on-premise customer service solutions. KANA helps global organizations -- including many of the Fortune 500, mid-market businesses and public sector agencies -- optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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