January 14, 2011 11:00 ET

KANA to Host Live Webinar, "Make Every Agent Your Best Agent: Dynamic Case Management for Customer Service"

SUNNYVALE, CA--(Marketwire - January 14, 2011) - Are a few of your "Rock Stars" agents significantly outperforming the rest? Are your training costs and agent churn on the rise? Is it hard to deliver consistent service across channels and agents? Do you want to replicate the success of your best agents? If you answer yes to any of these, this webinar is for you.

CRM Magazine's David Myron will moderate a discussion between Forrester Research's Principal Analyst Craig Le Clair & KANA's CTO Mark Angel

Wednesday, January 19 @ 11:00 AM Pacific

This event is complimentary, but registration is required. Secure your registration by visiting the registration site here

Forrester will present research on current challenges among customer service knowledge workers and how Dynamic Case Management can help meet those challenges. During this one-hour complimentary webinar event where you will learn how to:

  • Empower agents to deliver consistent and desired service
  • Help agents efficiently manage unpredictability in customer interactions
  • What capabilities are required to deliver dynamic case management

For more information about KANA and Service Experience Management, please visit

Contact Information

  • Media Contact:
    Vikas Nehru
    KANA Software
    Email Contact