December 05, 2011 11:00 ET

KANA Listed a "Champion" in Info-Tech Group's Customer Service Knowledge Management Vendor Landscape

Evaluation Based on Product Strengths and Market Presence

SUNNYVALE, CA--(Marketwire - Dec 5, 2011) - KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced it has been listed as a "Champion" in Info-Tech Group's Customer Service Knowledge Management (CSKM) Vendor Landscape for 2011.

The report mentions KANA as "An established market leader that provides a comprehensive CSKM feature set." The report further adds, "KANA provides organizations with extensive personalization, service resolution, authorship and editorial capabilities."

KANA's Knowledge Management solutions are used by leading companies across the globe to improve customer experiences, increase online sales, user adoption and deliver faster, accurate answers to contact center agents.

"Knowledge is a key ingredient in creating a superior customer service experience, and KANA enables businesses to deliver the right knowledge in-context to customers, regardless of channel," said James Norwood, CMO, KANA Software. "We are honored to be listed as a 'Champion' by Info-Tech Research Group for CSKM. This is a strong affirmation of KANA's long-term commitment to service excellence and innovation."

About Info-Tech Research Group
With a paid membership of over 8,000 organizations worldwide, Info-Tech Research Group ( is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a thirteen-year history of delivering quality research and is one of North America's fastest-growing full-service IT analyst firms.

About KANA Software
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of their customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. For more information, visit

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KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

Contact Information

  • Contact:
    Vikas Nehru
    KANA Software, Inc.
    Email Contact