SOURCE: KANA Software, Inc.

KANA Software, Inc.

June 11, 2013 09:00 ET

KANA Presents Garmin as Call Center Week 2013 Customer Keynote Speaker

Global Satellite Navigation Leader to Share Insights for Managing Omni-Channel Agent and Customer Experiences at Industry's Top Call Center Conference

LAS VEGAS, NV--(Marketwired - Jun 11, 2013) - CALL CENTER WEEK -- KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, today announced KANA customer Erica Tyler, Program Manager, Web Technologies, Contact CRM and Product Integration, for global satellite navigation systems provider Garmin International, will be a featured customer keynote speaker at Call Center Week 2013 taking place this week at Caesar's Palace in Las Vegas.

Tyler will address the entire conference assembly Thursday, June 13 from 10:15 to 11 a.m. PT. Her session, "Where Shall We Meet? Delivering Customer Service Experiences that Count," will detail Garmin's transformational journey for unifying traditional customer service channels with digital channels including web and social applications. Garmin's unified service vision to provide superior experiences for 30 million customers across five global business segments is helping increase sales opportunities and reduce the costs to serve.

KANA Chief Marketing Officer James Norwood will introduce Tyler and share commentary on KANA's work with Garmin to help transform their service processes into effective customer experiences. Garmin has deployed case management, knowledge management and unified agent desktop tools from KANA to help drive its customer service process and integrate with multiple line of business and CRM systems.

KANA's Call Center Week exhibit in Booth #710 will feature the new KANA Enterprise omni-channel customer service suite that supports end-to-end enterprise customer experience strategies by design. The booth will also feature KANA Express, a cloud customer service suite designed for mid-sized businesses and offered exclusively via the software as a service (SaaS) model. Both KANA solutions deliver capabilities such as dynamic case management, Web self-service, proactive and mobile chat, co-browsing, social listen and response, email and whitemail management, and advanced knowledge management.

The 14th Annual Call Center Week conference, held June 10-14 at Caesar's Palace in Las Vegas, features inspirational keynotes, workshops, training, roundtable discussions, and senior-level practitioner-led case studies provided by more than 70 speakers representing global brands in five session tracks: transformational leadership, breakthrough tools and technology, data-driven insights and analytics, achieving peak performance, and customer experience excellence. For more information visit www.callcenterweek.com.

About KANA Software
KANA understands the value of great Customer Service experiences. We know every channel through which a customer communicates with -- and about -- your brand. We provide on-premises and cloud solutions for large enterprises and mid-market organizations, and by unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises -- including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalized customer experiences that count.

KANA is based in Silicon Valley, California and has offices worldwide. For more information visit www.kana.com, phone +1 800-737-8738, and follow KANA on Twitter @KANAsoftware.

KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

Contact Information

  • Contact:
    Ryan Zuk
    KANA Software, Inc.
    +1 626 275 7625
    Email Contact

    Erin Lutz
    Lutz PR for KANA Software, Inc.
    +1 949 293 1055
    Email Contact