SOURCE: New World Systems

New World Systems

October 06, 2009 07:00 ET

Kane County, Ill. 911 Center Completes Flawless Move to New Center to Improve Safety and Operations

County Relied on Infrastructure Improvements and New World Systems' Computer Aided Dispatch During the Relocation

TROY, MI--(Marketwire - October 6, 2009) - New World Systems, the nation's leader in public sector software, congratulates Kane County, Ill. on the successful relocation and technology upgrade of their 911 Center on time and under budget. The 911 Center's move from the old Sheriff's Office to the Kane County Government Center Complex is just one of many projects Kane County has undergone in recent years to improve public safety and service to the County's large and growing population of nearly 500,000 residents.

In July 2009, the Kane County 911 Emergency Communications Center completed a successful implementation of New World Systems' Aegis/MSP® Computer Aided Dispatch (CAD) software to improve emergency response and prepare for the move to the new facility. The County replaced an aging legacy system with new technology and completely integrated solutions from New World to better manage the County's call volume and multi-jurisdictional needs.

Because 16 public safety agencies in Kane County depend on the 911 Center, it was critical that the move to the new building not interrupt 911 services. With the help of Kane County's advanced infrastructure, fiber network, and New World Systems' CAD, the Kane County 911 Center successfully completed the transfer to the new facility in two and a half days, August 10-13.

"During the move, we ran New World's CAD concurrently in four different locations out of a data center located in a separate building," explained Roger Fahnestock, Executive Director of Information Technology. "With the dedicated redundant fiber ring, we had CAD running in two separate locations, two miles from the Government Complex, six miles away at neighboring Tri-Com 911 Central Dispatch, and on a mobile laptop. As we built out consoles in the new facility we would bring CAD live on them as well."

"The move would not have been as successful if we had not had New World's CAD," said 911 Director Jennifer Baustian. "We were most impressed with the number of locations flawlessly running CAD during the migration. Our goal in a relocation of this magnitude was to keep it completely undetectable to citizens and users, and we were able to accomplish this thanks to New World Systems and the technology we had in place."

The 911 Center moved from the basement of the old Sheriff's Office to a building remodeled for the specific safety and functional needs of a dispatch center. Kane County's new 911 Center offers dispatchers a safe and healthy environment with updated backup power systems. Kane County was able to save a substantial amount of money during this project by renovating an existing building instead of constructing a new one.

In addition to operating in a better equipped environment, the implementation of New World's software has drastically improved efficiency for Kane County dispatchers.

"As a dispatcher, everything is time sensitive," said Baustian. "The interoperability and ease of use of New World's software has eliminated redundant data entry and has improved organization for our dispatchers, especially during mutual aid responses. We now have much more information available for officer safety and assistance in coordinating a faster response during an emergency than we ever had before."

Additional public safety enhancements for Kane County in the past few years have included the construction of a new Sheriff's Office and correctional facility and the implementation of New World Systems' Aegis/MSP CAD, Records Management, Mobile Computing and Corrections software.

"We made sure to make an investment where the investment was needed without getting extravagant, which is a particularly good achievement in these times," said Kane County Board Chair Karen McConnaughay. "We needed to physically relocate some of our facilities to make them safer and more efficient, but the integration of technology through New World's software has really been a critical component to the long-term increased efficiency of our entire public safety organization."

New World Systems, a public sector software company in Troy, Michigan, has provided software solutions for public safety and public administration organizations since 1981.The Company designs, develops, markets, supports and implements the fully integrated Logos® Public Administration Suite for local governments and the Aegis® Public Safety Suite for Law Enforcement, Fire and EMS. New World Systems has more than 750 customers comprised of more than 1,500 public sector agencies across the United States.

New World Systems is a Microsoft® Gold Certified Partner

Contact Information

  • Contact:
    New World Systems
    888 West Big Beaver Road
    Troy, Michigan 48084
    248.269.1000
    Fax 248.269.1020
    www.newworldsystems.com