SOURCE: Parature

May 10, 2005 09:45 ET

Kansas City Kansas Community College Selects Parature's Support Solution to Provide Technical Support

MCLEAN, VA -- (MARKET WIRE) -- May 10, 2005 -- Parature, the leading provider of award winning, on demand support software, announced today that Kansas City Kansas Community College (KCKCC) has selected Parature to provide technical support to their students. Prior to selecting Parature, KCKCC had an in-house solution in place; however, it did not provide adequate functionalities for logging, tracking, and documenting past support issues. After attending the WebCT Conference, where a variety of support solutions were showcased, KCKCC selected Parature for its ease of use, quick implementation, and depth of integrated features.

KCKCC has integrated technology into its curriculum by offering online classes. As such, they are well aware of the value of online technical support. "In every one of our online classes, we have a link to the tech support page," stated Kathryn Barker, Online Education Services Educational Specialist at KCKCC. "I love Parature, because it is such an elegant and simple-to-use solution that addresses so many of our challenges. It is accessible to our students, and enables them to get assistance in variety of ways."

Prior to Parature, KCKCC conducted their technical support by phone and email. "We needed a central solution that could track which support representative was resolving which student's inquiries," stated Barker. "What impressed me the most about Parature's solution is how all the features are integrated into one centralized location. Another important functionality for us is the ability to view the support history of each of our students."

"KCKCC's implementation is a great example of how our higher educational clients are utilizing our solution for technical support," said Duke Chung, CEO of Parature. "They have built a successful online degree program, and they strive to stay on the cutting edge of technology by implementing our award winning support solution."

About Parature

Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett Packard, Rothschild and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at www.parature.com.

For more information on the full features available in the Professional and Enterprise editions, or to sign up for the free 30-day trial of the Professional Edition, please visit www.parature.com/paramatrix.aspx.

About Kansas City Kansas Community College

Kansas City Kansas Community College is a public, urban, open-door, and comprehensive community college committed to excellence in higher education. Through an accessible and supportive learning environment, the college mission is to provide higher education and lifelong learning to the varied communities, primarily in its service area of Wyandotte and Leavenworth counties.

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