MEXICO CITY--(Marketwire - Dec 4, 2012) - Kaseya® today announced that Grupo Pujol Figueras, a managed service provider based in Argentina, has significantly increased its profitability with the use of Kaseya for IT systems management. In 2007, Grupo Pujol Figueras (GPF) saw the opportunity to evolve their business from its roots as a computer hardware reseller into a managed service provider. By using Kaseya IT systems management, the company now sees 4x more profit from its IT services compared to previous computer hardware sales business. Today, GPF delivers the value of IT services and customer care solutions to SMB customers in Argentina, Paraguay, Uruguay and Chile.
In order to make the switch from hardware sales to IT managed services, the company gave up 99% of its hardware sales customers and focused on the 1% of the customers that were from managed services. GPF became successful by listening to the specific needs and goals of its customers and customizing IT solutions for them. In addition to growing profit, they have increased their customer base by 4x in the last 5 years.
By leveraging Kaseya, GPF technical personnel are now capable of managing 5x more machines that when they were using a manual break fix model. The comprehensive platform from Kaseya allows them to centralize information and automate incident responses, which has reduced customer complaints 10-1 while allowing IT staff to focus on more complex issues.
"We've redefined our business strategy with a much more global perspective in order to provide IT infrastructure managed services to our customers in Latin America. The Kaseya platform encouraged GPF to visualize a more integral, profitable business beyond the hardware sale only," said Cristian Iglesias, Partner Director, co-founder, Grupo Pujol Figueras. "This process required changing our organizational culture and internal procedures to increase customer satisfaction. Today, we obtain recurring revenue and our profitability is four times higher with the MSP service delivery model."
"Kaseya was the tipping point for GPF, as the IT Systems Management platform enables them to develop a profitable business model and engage with their customers to solve a deeper layer of complexity beyond just computer hardware," said Rodrigo de Burgos, Regional Manager at Kaseya Latin America.
About Grupo Pujol Figueras
Grupo Pujol Figueras is a pioneer in IT services to help manage efficiently IT resources, helping improve the customer profitability. Founded in 1989, the company's goal is to create a professional environment that provides its capabilities within its customers, complementing and enriching them through the respect for people, the work and the responsible use of resources. To learn more, visit: http://www.gpf.com.ar.
Kaseya is the leading global provider of IT Systems Management software. Kaseya solutions empower everyone -- from individual consumers to large corporations and IT service providers -- to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 30 offices in 23 countries. To learn more, please visit http://www.kaseya.com. In Latin America, visit: http://www.kaseya.es.
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