SOURCE: Kaseya


June 26, 2012 09:03 ET

Kaseya Helped Waka Digital Media Corporation Ensure the Availability of Electronic Patient Records in the Aftermath of a Tornado

ARLINGTON, VA--(Marketwire - Jun 26, 2012) - Kaseya®, the leading global provider of automated IT systems management software, today announced that Waka Digital Media Corporation, a provider of IT services to healthcare organizations in New England, was able to maintain its clients' business continuity in the immediate aftermath of a tornado that tore through the western portion of Massachusetts in 2011. By enabling users to get back to work quickly in spite of widespread destruction of road and power infrastructure, Waka Digital's clients had access to critical patient data, enabling them to treat patients quickly and accurately.

Electronic medical records and patient information are the lifeblood of any healthcare organization -- especially during a devastating natural disaster and its immediate aftermath. Vital information such as prescriptions, dosages, allergies and care history can literally be the difference between life and death. Waka Digital Media Corporation helps these organizations maintain availability of electronic records so quality care can continue to be given to those who need it.

"Disaster recovery is critical for our business model. We're confident knowing we have Kaseya on our side to help meet these goals. The fact we are able to continually provide high-level IT services and support to our clients not only ensures our productivity, it allows our clients to continue normal operations no matter what is thrown at them," said Jacob K. Braun, president and chief operating officer, Waka Digital Media Corporation. "We need to be serious about their business continuity because the stakes are so high."

Kaseya's agent-based architecture gave Waka Digital staff the visibility they needed to check in on clients' systems and allowed them to remediate any issues even in the face of weather damage, lightning strike, power outages or other network issues. The visibility allowed them to see where data was stored, where users were trying to log-in to the network and how to get clients' IT environments back to normal -- or how to implement alternative methods to access critical data. As a result, Waka Digital clients' users were able to work from home or anywhere with an Internet connection and have access to critical information needed to keep their organizations running.

According to Braun, his engineers would not have been assured of complete visibility into their clients' networks if Waka Digital had been using an agentless architecture for remote IT systems management. With an agentless architecture, a downed network connection to clients' main offices would have made it impossible to continue managing distributed systems, and Waka Digital would have had to wait days or even weeks to rebuild those networks to a level necessary to deliver the high-level services and support its clients have come to rely upon. Additionally, Kaseya's powerful remote management and auto-discovery features allowed Waka Digital's clients' users to work from home or a cafe if they couldn't get into the office due to road closures or power outages. Even when systems logged into the main office corporate network, Kaseya automatically discovered this and facilitated a seamless transition, allowing Waka Digital to continue providing high-level IT services and support to its clients.

"Maintaining business continuity in the aftermath of a natural disaster is not just a network issue," said Gerald Beaulieu, director of product marketing, Kaseya. "Often it's weather or an infrastructure issue that is preventing users from coming into the office. Waka Digital can assure its clients that it can continue to monitor, maintain, update and protect their systems no matter where users log-in from, enabling them to get back to productivity more quickly."

About Waka Digital Media Corporation
Waka Digital develops and implements innovative solutions for organization-wide technology management and security assurance. Waka Digital's security, compliance and IT outsourcing allows organizations large and small to leverage enterprise-class oversight and consulting without the expense of in-house CSO & CIO expertise. Privately held, Waka Digital is based in Cambridge, Massachusetts. For more information, please call 888-311-7648 or visit

About Kaseya
Kaseya is the leading global provider of IT Systems Management software. Kaseya solutions empower everyone -- from individual consumers to large corporations and IT service providers -- to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 30 offices in 23 countries. To learn more, please visit

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