SOURCE: Kaseya

Kaseya

May 03, 2016 09:07 ET

Kaseya Launches Second Generation RMM Platform Delivering the Industry's Best Technician and Client Experience

Kaseya VSA 9.3 Delivers Innovative Remote Management and Security Automation Capabilities

LONDON, UNITED KINGDOM--(Marketwired - May 3, 2016) -  Kaseya Connect - Kaseya®, the leading provider of complete IT management solutions for Managed Service Providers (MSPs) and small-to mid-sized businesses, today announced the general availability of Kaseya VSA 9.3 which delivers a reimagined technician experience to greatly improve productivity, enable 24x7 operations, provide policy-driven end-point security and increased platform scalability and extensibility. 

Most Productive Technician Experience
VSA 9.3 delivers the industry's fastest, most reliable and functionally complete remote monitoring and management to reimagine the technician experience through:

  • Real Time Visibility: Live Connect module delivers immediate, comprehensive, and real-time visibility into every aspect of an end point such as CPU utilisation, application processes, services, disk utilisation, activity metrics and service tickets-without interrupting the end user's system.

  • Fast Remote Control: VSA's remote control is accessible within Live Connect to enable rapid resolution of complex device problems by technicians. 

  • Reduced Site Visits: New Kaseya VSA and Intel vPro integration enables non-responsive PCs or kiosks to be repaired remotely without the cost or delays associated with a site visit.

  • Extensible Automation: Technicians can leverage an extensible library of automated procedures to address common issues, such as rebooting, disk cleanup, service restarts, or clearing registry problems. 

  • Improved Technician Multi-tasking and Efficiency: Technicians can simultaneously monitor multiple devices, quickly toggle between remote sessions, and quickly zero-in to resolve issues.

  • New Technician Experience: Live Connect employs Google's Material Design guidelines to deliver a modern, clean and intuitive interface, which further increases efficiency and dramatically reduces staff training requirements.

Policy Driven End Point Security
VSA 9.3 includes new security capabilities and automation including:

  • Security Automation: Policy-driven "best practice" automation templates based on Kaseya's experience working with thousands of customers, ensures that all end points are secure and are consistently updated to provide the highest threat protection.

  • Selectable Security Posture Levels: Customers can now quickly select between pre-built levels of security monitoring to automatically enable the appropriate level of scanning and remediation for workstations or servers that can be applied to groups guaranteeing compliance with internal or industry standards.

  • Customised Security Policies: Custom automated policies, leveraging the latest attributes of Kaseya partners Kaspersky Lab and Malwarebytes, including new behavioural based and network attack detection, protects against emerging threats.

Improved Platform Scalability & Extensibility
VSA is engineered to meet the demands of today's disparate networks through:

  • Peer-to-Peer: New peer-to-peer software deployment technology provides a new approach to distributing software applications and updates on a massive scale. 

  • Improved Scalability: Kaseya VSA 9.3 has benchmarked improved performance by up to 30 per cent due to database performance, refactoring the server architecture and advanced performance engineering.

  • Automation Exchange: New Automation Exchange puts the power of the community to work by providing a central "clearing house" to foster the easy exchange of automation processes, scripts, reports, integrations and other customisation.

  • Self-Managing Agents: Kaseya VSA can deploy new agents on a scheduled-basis or automatically update them based on policy-driven settings to ensure that the system is always up-to-date.

  • Programmatic Control. New REST API enables customers and partners to extend the Kaseya platform and customise the system to their needs using the latest REST-based API protocols.

  • Partner Extensibility: VSA 9.3 expands capabilities for partners such as ESET, Trend Micro, Webroot, Veeam, IT Glue, APC by Schneider Electric and Greater Intell. All have announced new integrated offerings giving Kaseya customers the choice and control for using best-of-breed technologies through a single platform.

  • PSA Integration: Kaseya VSA 9.3 introduces new bi-directional data connection integrations with 3rd party PSA products from Autotask, Connectwise and Tigerpaw Software, bringing a new level of interoperability between RMM and PSA products.

To learn more about the new Kaseya VSA 9.3 release, please visit: http://www.kaseya.com/products/vsa/r9-3-release

Supporting Quotes
"Kaseya's VSA 9.3 was clearly developed with the technician experience in mind," says Oscar Romero, lead systems engineer for Dataprise. "Kaseya continues to develop its products based on the feedback from their user-base and this latest version is another example. The 'rebirth' of managed security management and the redesigned Live Connect are two powerful technical forces which will empower our engineers to not only be more efficient but, also to provide first-class service delivery to our clients."

"With these enhancements, which have been developed based on customer feedback, Live Connect has leapfrogged competition to deliver the best technician experience on the market today," said Mike Puglia, chief product officer, Kaseya. "Competitive offerings don't have the modern, clean intuitive interface of Live Connect. But, more importantly, they also don't have the connect speed, the advanced real-time monitoring interface, the remote control capabilities and the inherent reliability of Live Connect for VSA 9.3."

About Kaseya
Kaseya is the leading provider of complete IT Management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organisations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries. To learn more, please visit www.kaseya.com.

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