SOURCE: ServiceSource


September 27, 2011 09:00 ET

Kaspersky Lab Selects ServiceSource to Advance Security Software Renewals

ServiceSource to Provide Enhanced Capability for Kaspersky Lab's Renewals Business With Service Revenue Management Solution

SAN FRANCISCO, CA--(Marketwire - Sep 27, 2011) - ServiceSource® (NASDAQ: SREV), the global leader in service revenue management, today announced a partnership with Kaspersky Lab, a leading developer of secure content and threat management solutions. Kaspersky Lab plans to deploy the ServiceSource solution in North America and Western Europe to support the renewals process while enabling its existing resources to focus on other areas of business development, like new customer acquisition.

Kaspersky Lab chose ServiceSource for its proven track record of partnering with the world's most admired technology-based brands to boost recurring service revenue and profits as well as to strengthen installed-base customer relationships.

Combined with the processes already in place at Kaspersky, ServiceSource will provide Kaspersky with the only service revenue management solution proven to deliver, on average, 15 percentage point increases in renewal rates across over 100 customer engagements. Consisting of the purpose-built Service Revenue Performance Suite™, renewals data and business intelligence and a dedicated team of renewal sales experts, the ServiceSource solution will complement Kaspersky Lab's existing renewals business team. Together, the ServiceSource and Kaspersky partnership will deliver:

  • Complete and consistent contract and renewals data
  • Extensive enablement programs and a purpose-built renewals technology platform to optimize Kaspersky Lab's renewals ecosystem performance and loyalty
  • Optimized sales coverage to drive customer growth and satisfaction

"Kaspersky Lab's overall business is growing rapidly, so we needed to take a proven and scalable approach to our renewals business," said Steve Orenberg, chief sales officer, Kaspersky Lab. "We selected ServiceSource, over the other more piecemeal approaches in the market, because of their industry leadership position, proven, end-to-end service management solution, impressive customer base and their pay for performance model, which aligns their economic incentives with our own."

"Kaspersky Lab is a fast-growing, global company in the competitive internet security industry," said Mike Smerklo, chairman of the board and chief executive officer of ServiceSource. "We look forward to helping Kaspersky Lab scale its corporate renewals business in anticipation of its customers' needs, optimize recurring service revenue streams, as well as increase customer and channel partner loyalty."

About Kaspersky Lab
Kaspersky Lab is the world's largest privately-held Internet Security company, providing comprehensive protection against all forms of IT threats such as viruses, spyware, hackers and spam. The company's products provide in-depth computer defense for more than 300 million systems around the globe, including home and mobile users, small and medium sized businesses and large enterprises. Kaspersky technology is also incorporated inside the products and services of nearly 100 of industry leading IT, networking, communications and applications solution vendors.

For further information about the company, please visit Friend us on Facebook and follow @Kaspersky on Twitter.

For the latest in-depth information on security threat issues and trends, please visit Follow @Securelist on Twitter.

About ServiceSource
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, up to 44 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates and revenue results of our customers and their channel partners, and the overall benefits of our cloud applications such as our Channel Sales Portal. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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