SOURCE: kCura Corporation

Relativity

September 15, 2009 12:02 ET

kCura Announces Launch of Relativity Best in Service Program

CHICAGO, IL--(Marketwire - September 15, 2009) - kCura Corporation today announced the launch of the Relativity Best in Service program. The Best in Service program is designed to recognize those Relativity partners doing an exceptional job providing Relativity to their clients.

"We've had a really positive year and have seen our user base grow significantly month over month," said Andrew Sieja, kCura President and CEO. "Much of that growth can be attributed to the hard work and dedication of our global network of hosting partners that provide Relativity on-demand to law firms and corporations worldwide. We wanted to put together a program acknowledging our partners' efforts, and setting a standard for customer service."

The Best in Service program will evaluate Relativity providers in three areas: customer service, technical capabilities, and volume. Of the three areas, customer service is the most heavily weighted, and is scored solely on responses to end-user satisfaction surveys.

"Many programs like this measure only quantity, like sales volume, which is not necessarily an indication of a partner who does a great job offering our software," said Andrew Sieja. "We tried to rethink this type of program to give the end-users a say in the evaluation process and put an emphasis on quality of both service and the delivery of Relativity."

kCura will announce Best in Service partners during the first week of January 2010. Between now and then, kCura's global network of over 60 partners will be working through the Best in Service process.

"We're excited about the inaugural launch of the Relativity Best in Service program, and what it will means for our end-users," said Andrew Sieja. "We encourage our partners and users alike to participate."

Relativity is a complete review solution with the power to handle the largest and most complex projects. As a feature-rich online review application, Relativity provides image and native file review, powerful searching, diverse coding options, flexible workflow capabilities, integrated productions, Unicode and foreign language support, concept searching and clustering: all delivered in a highly scalable, enterprise-grade solution. Customers can access Relativity on-premises through an enterprise installation, or on-demand through a global network of over 60 partners in Australia, Europe, and North America.

About kCura:

kCura Corporation is a Chicago-based software company that has been building enterprise-level, web-based applications for the consulting services, financial services, and legal industry since 2001. kCura's flagship product, Relativity, is a tool for the analysis, review, and production of electronically stored information during the discovery phase of litigation. Beyond discovery, Relativity provides powerful options for managing other types of structured data that get tracked in investigations, litigation hold scenarios, the management of large contract reviews, etc. As the industry's most flexible review platform, Relativity is well-suited to help law firms and corporations reduce the risks and control the costs associated with e-discovery. Through the creation of custom and automated workflows and validation logic, Relativity ensures work product is repeatable, defensible, and easily audited. For more information, visit www.kcura.com.

Contact Information

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