SOURCE: ServiceSource


April 27, 2011 09:00 ET

Keith Leimbach of ServiceSource and Larry Escalona of Motorola to Deliver Keynote at 2011 Field Service Conference

SAN FRANCISCO, CA--(Marketwire - Apr 27, 2011) - ServiceSource® (NASDAQ: SREV), the global leader in cloud-enabled service revenue performance solutions, today announced that Keith Leimbach, senior vice president and general manager at ServiceSource, along with Larry Escalona, North America field service operations director at Motorola, will deliver a keynote session at the Field Service 2011 conference happening April 26-29, 2011 at the Sheraton Wildhorse Pass Resort in Chandler, Arizona.

During the session, Keith and Larry will discuss how to increase maintenance, support and subscription revenue by dramatically improving renewal rates. They will also discuss how Motorola entered into a partnership with ServiceSource to take service selling and customer loyalty to the next level. Also part of the keynote, Keith and Larry will lead a conversation around other best practices in service renewals to manage and optimize results, including the use of detailed key performance indicators, metrics and benchmarks.

For more information about ServiceSource while at Cloud Connect, please visit booth #17.

What: Field Service Conference -- The leading service and support program for senior-level service and support professionals. Keynote: Roadmap to Maximizing Service Revenue

Who: Keith Leimbach, senior vice president and general manager at ServiceSource and Larry Escalona, North America field service operations director at Motorola

When: Thursday, April 28, 2011, 11:25 AM-12:05 PM PDT

Where: Sheraton Wildhorse Pass Resort & Spa, Chandler, Arizona. Conference Room: Akimel 1

About Field Service
Field Service, produced by Worldwide Business Research, the leading service and support program that attracts senior-level service and support professionals from 15 different manufacturing industries, is the biggest it's ever been with 70+ speakers ready to share their insight and successes.

At Field Service 2011 tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Additionally, gain as much insight to the new areas hounding service and support professionals all over the world including innovative developments in e-Service, CRM, Data Management, developing service leadership and effective mobile resources management.

The emergence of innovation within the service industry has been creeping ever closer as the risks in development and investment are minimizing with improved economic forecasts and stability. Field Service 2011 provides key insights on developing an ambidextrous service organization that excels in both quality and operational excellence and hence opening the doors for innovation.

About ServiceSource
ServiceSource focuses on driving increased service revenue, profitability and customer satisfaction for technology and technology-enabled healthcare and life sciences companies. ServiceSource manages the sales process for renewals of maintenance, support and subscription agreements on behalf of its customers. ServiceSource's integrated solution consists of a suite of cloud applications, dedicated service sales teams working under our customers' brands and a proprietary Service Revenue Intelligence Platform. By integrating software, managed services and data, ServiceSource addresses the critical steps of the renewals process including data management, quoting, selling and service revenue business intelligence. ServiceSource's business is built on its pay-for-performance model, whereby its revenues are based on the service renewals customers achieve with its solution.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

Forward Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates and revenue results of our customers. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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