SOURCE: Kelly Services, Inc.

Kelly Services, Inc.

September 26, 2011 12:08 ET

Kelly Services® Named to Inavero's 2011 Best of Staffing™ List

TROY, MI--(Marketwire - Sep 26, 2011) - Kelly Services, Inc., (NASDAQ: KELYA) (NASDAQ: KELYB) announced today that it has been named to Inavero's 2011 Best of Staffing™ Talent list. Presented in partnership with CareerBuilder, Best in Staffing is the nation's only satisfaction award that recognizes staffing and recruiting firms who provide an exceptional experience for candidates in finding jobs. Less than one percent of North American staffing firms have been named to the 2011 Best of Staffing Talent List.

"Kelly Services is very proud to be recognized for the exceptional service provided to our talent we have placed on assignment," said Debra Thorpe, senior vice president, Global Service for Kelly Services. "The recognition is especially significant given the current employment outlook and considering that less than one percent of staffing firms in the US and Canada were named to the list."

Staffing firms competing to make the Best of Staffing list underwent a rigorous survey process followed by careful analysis of responses to determine satisfaction levels. Kelly Services received satisfaction ratings of 9 or 10 out of 10 from 64 percent of their talent, significantly higher than the industry's average of 50 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score® that was nearly double the national staffing industry benchmark for talent who had been placed in a job.

According to recent Bureau of Labor Statistics (BLS) data, staffing firms have created more new jobs since the end of the "Great Recession" than any other industry, accounting for 91 percent of the total job growth.

"There is still so much work to be done," said Eric Gregg, founder and chief executive officer, Inavero. "The most recent BLS report shows 14 million unemployed, nearly half whom have been out of work for six months or more. Job seekers are using staffing and recruiting firms now more than ever before, and it's our hope the Best of Staffing List will help guide them to the firms who have truly created an exceptional experience for the talent they are helping put back to work."

Inavero's complete Best of Staffing list can be viewed at For more information about Inavero, visit

About Kelly Services

Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB) is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe, Kelly provides employment to more than 530,000 employees annually. Revenue in 2010 was $5 billion. Visit and connect with us on Facebook, LinkedIn, & Twitter.

About Inavero, Inc.

Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero's proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero's team analyzes satisfaction feedback from more than 400,000 staffing firm clients and talent each year, and serves at the American Staffing Association's exclusive research partner. The firm's surveys protect more than $5 billion in staffing firm annual revenue

For more information contact Inavero at (800) 921-2640 or email |

® Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld

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