AMC Health

February 12, 2014 07:53 ET

Kevin Fickenscher, M.D. Joins AMC Health as Chief Medical Officer and President, Healthcare Division

Strategic Hiring of Healthcare Informatics and Operational Management Expert Signals New Growth Phase for Telehealth Solutions Company

NEW YORK, NY--(Marketwired - Feb 12, 2014) - AMC Health, a leading provider of end-to-end telehealth solutions, today announced that Kevin Fickenscher, M.D., CPE, FACPE, FAAFP, and former President and CEO of the American Medical Informatics Association (AMIA), has joined the company as its Chief Medical Officer and President, Healthcare Division.

Dr. Fickenscher is a highly accomplished physician executive leader with extensive experience in strategic and operational development in large, complex healthcare organizations. With his demonstrated expertise in healthcare informatics and international reputation as a dynamic, visionary leader, the addition of Dr. Fickenscher to the senior management team is expected to help AMC Health accelerate the already rapid growth trajectory for its telehealth solutions. He has been consistently ranked among the Most Powerful Physician Executives in Healthcare by Modern Healthcare.

As an expert in international services, informatics, healthcare information technology, clinical systems, change management, leadership development and business development, Dr. Fickenscher brings a unique combination of skills and perspectives to AMC Health. He was previously the President and CEO of the AMIA, an association that serves as the bridge for knowledge and collaboration across the continuum, from basic and applied research to the consumer and public health areas. He was also Chairman and CEO at CREO Strategic Solutions.

His career also includes positions as an Executive Vice President and Chief Medical Officer at Perot Systems Corporation (now Dell Healthcare Services, part of Dell, Inc.), and Chief Medical Officer at the following organizations: WebMD Corporation, Catholic Healthcare West (now Dignity Health) and Aurora Health Care. Dr. Fickenscher also held a number of academic roles as an Assistant Dean with Michigan State University and Founding Director of the University of North Dakota Center for Rural Health, a nationally recognized research and policy center focus on rural healthcare.

Among Dr. Fickenscher's many honors and awards are being named an Emerging Health Care Leader by the Health Care Forum and Korn/Ferry International; the National Rural Health Association President's Award for Leadership in Rural Health; the North Dakota National Leadership Award of Excellence; being a Regional Finalist for The White House Fellowship Program; and the Dr. E.L. Grinnell Memorial Award for Leadership. He was also a Kellogg National Fellow as a result of a grant from the W.K. Kellogg Foundation.

"Powerful forces are at work in the healthcare industry that are creating tremendous opportunities for telehealth solutions," said Dr. Fickenscher. "The confluence of the shifting of the payment system toward more 'accountable care' models of care delivery and the use of AMC Health's process for integrating in-home and remote care delivery through telehealth services which are integrated with more traditional care delivery settings such as hospitals and clinics, allows for the effective and efficient management of patient care on a longitudinal basis. In addition, the dramatic consolidation of the marketplace under various integrated care delivery organizations that have little experience or capability related to the in-home/remote care delivery approach is driving a significant amount of potential by increasing quality, enhancing service and reducing costs. As a leading provider of telehealth solutions, AMC Health is leading the way in the transformation of our models of care delivery." 

According to the Centers for Disease Control, chronic disease affects approximately 133 million Americans, representing 45% of the total population of this country. Each year, 7 out of 10 deaths in the U.S. are due to chronic diseases. Heart disease, cancer and stroke account for more than half of all deaths each year. The majority of the delivery of healthcare services for this population occurs in their homes. By making the home the third locus of care, clinicians are able to constantly monitor a patient's health condition. Real-time, clinically actionable information supports early and timely interventions, preventing acute, often costly, treatments for patients with chronic illness.

"Dr. Fickenscher's addition to our team is a significant indication of our continued efforts to support and promote telehealth as a standard of care. His credentials and consistent track record of success speak to our vision of leveraging healthcare technology to revolutionize the way care is delivered to the home," said Nesim Bildirici, President and CEO of AMC Health. "Telehealth is more than simply obtaining and passing on health data; it's harnessing the power of remote patient monitoring to improve outcomes as well as the quality of life of populations with chronic illness. With his extensive expertise in informatics as well as his experience serving as a CMO in multiple organizations, we believe Dr. Fickenscher will help us break new ground and deliver even better results for providers and their patients."

The number of people with chronic conditions is rapidly rising. The Robert Wood Johnson Foundation states that between 2000 and 2030, the number of Americans with one or more chronic conditions will increase 37 percent, an increase of 46 million people. Some 28 percent of Americans have two or more chronic conditions and they are responsible for two-thirds of health care spending. People with chronic conditions use more than 75 percent of hospital days, office visits, home health care and prescription drugs, and they are more likely to have preventable hospitalizations and other poor outcomes.

"Despite an ever-growing body of evidence pointing to the power of telehealth at providing more timely and effective care and in reducing utilization, Care Managers are looking for guidance on how to best thread these technologies into clinical best practices," said Rosemary Glavan, RN, Chief Nursing Officer of AMC Health. "Under Dr. Fickenscher's leadership, AMC Health is committed to continuing with the development of the very first industry-recognized evidence-based protocols for how to make telehealth-enabled care a true standard of care. These protocols will continue to be predicated on current and future program successes. In addition, Dr. Fickenscher will be pooling his own expertise with appropriate subject matter experts to drive clinical adoption within the provider community."

AMC Health has generated extensive peer-reviewed research that confirms the improvements its remote patient monitoring programs have made in clinical outcomes for patients with chronic diseases. Examples include:

  • A study published in Medical Care that showed Geisinger Health Plan helped lower 30-day, all-cause readmissions among Medicare patients by 19.5 percent by combining a post-discharge interactive voice response solution with case management.
  • A study of non-compliant Medicaid patients with diabetes who participated in a New York City Health and Hospitals Corporation remote patient monitoring program reduced their blood glucose levels by an average of 1.8 percent. The study was published in the Journal of Managed Care Medicine. Each 1 percent drop reduces the risk of a stroke by 12 percent, a heart attack by 14 percent, heart failure by 16 percent, diabetes-related complications and mortality by 21 percent, and peripheral vascular diseases -- including amputations -- by 43 percent.
  • A study published in the Journal of the American Medical Association (JAMA) on HealthPartners of Minnesota showed enhancing standard care procedures with telemonitoring and care management provided by a pharmacist enabled 71.2 percent of patients to significantly lower their blood pressure over a 12-month period, compared to 52.8 percent of the control group.

"Our commitment from the very beginning has been to deliver telehealth solutions that improve the level of coordinated care available to patients who suffer from chronic conditions and their families in order to help them all improve their quality of life," said Bildirici. "The addition of Dr. Fickenscher to the AMC Health executive team is another significant step forward in this mission."

Dr. Fickenscher earned his M.D. degree from the University of North Dakota (UND) School of Medicine and Health Sciences in Grand Forks. He also holds a BS in Psychology from UND. He recently published a book on leadership -- Toto's Reflections: The Leadership Lessons from The Wizard of Oz -- a book that uses the story of Oz as a metaphor for lessons in leadership. He speaks widely and frequently throughout the world on various topics including the future of healthcare and leadership.

Tweet This: Dr. Kevin Fickenscher joins @AMCHealth as Chief Medical Officer. | #telemonitoring #telehealth

Dr. Fickenscher's photo can be downloaded here.

About AMC Health
Headquartered in New York City, AMC Health is a leading provider of telehealth solutions that provide customized, scalable, cost-effective programs that assist organizations serving at-risk populations and those conducting clinical trials. A proven combination of technology and end-to-end support services enables safe, dependable monitoring at home. AMC Health's remote patient monitoring programs deliver clinically actionable information that enhances care coordination, improves patient outcomes, improves the quality and reduces the cost of clinical trials, and reduces the overall cost of healthcare. For more information, visit

Contact Information

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    Jodi Amendola
    Amendola Communications for AMC Health
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