SOURCE: Kinetic Data

September 17, 2007 12:43 ET

Kinetic Data Celebrates 10 Years of Success at 7th Annual itSMF Conference

Service Catalog, Survey Applications to Be Showcased at IT Service Management Event

CHARLOTTE, NC--(Marketwire - September 17, 2007) - Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request System (ARS) platform, announced today that it will celebrate its 10th year of success at the annual itSMF USA Fusion conference in Charlotte, N.C. The Information Technology Service Management Forum is the global authority on IT service management. Kinetic Data is located at booth 326.

"We're thrilled to be a part of this important industry event," said John Sundberg, president of Kinetic Data. "It's a fitting venue for us to celebrate Kinetic Data's achievements in IT Service Management over the last 10 years."

Kinetic Data's BSM products enable government agencies and Fortune 500 enterprises to enhance and upgrade their service delivery management (SDM) capabilities, improving the customer service experience both internally and externally. All of Kinetic Data's software applications are built natively on the BMC Remedy platform, enabling enterprises using BMC's IT systems to leverage their investment throughout the entire enterprise.

Kinetic Data will showcase their flagship products -- Kinetic Request and Kinetic Survey -- at the itSMF show. Kinetic Request enables users to build actionable, ITIL-recommended IT service catalogs on BMC Remedy that automatically manage, fulfill and catalog users' service requests. Kinetic Survey is an easy-to-use, flexible enterprise feedback management (EFM) tool that brings customer feedback directly into the service management process via the web, email or phone.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged BSM applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customers -- including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation -- implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to www.kineticdata.com.

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