Kinetic Data, Inc.

Kinetic Data, Inc.

July 11, 2005 12:20 ET

Kinetic Data Enters Canadian Market Through Partnership with Kifinti Solutions; Kifinti Has Exclusive Rights to Distribute Kinetic Survey in Canada

ST. PAUL, Minn. and TORONTO--(CCNMatthews - Jul 11, 2005) -

Kinetic Data, Inc., a global provider of tailored and packaged service industry software solutions for users of BMC® Remedy Service Management software, and Kifinti Solutions Inc., a full-service software solutions provider focusing on service management and call centers, today announced their partnership.

The partnership marks the entrance of Kinetic Data into the Canadian service management market and gives Kifinti Solutions the exclusive right to distribute and support Kinetic Data's Kinetic Survey in Canada. Leveraging BMC's Remedy Service Management solutions, Kinetic Survey is designed to put sophisticated surveying capabilities in the hands of non-IT call center, help desk, marketing, sales and other department managers.

"This partnership marks a milestone for Kinetic Data as we continue to expand worldwide," John Sundberg, president of Kinetic Data, said. "Kifinti is a top BMC Remedy Service Management reseller in Canada and services a large majority of the market. Its established and reputable relationship with Canada's BMC Remedy Service Management companies made it the logical choice to supply Kinetic Survey."

"Kinetic Survey expands our offerings and provides us with a one-of-a-kind product that appeals to a multitude of users beyond IT," Jon Camilleri, president and CEO of Kifinti Solutions said. "This product enables us to tap the market potential of customer service, marketing and sales departments and positions us for significant growth. We are excited about the potential this partnership holds for our company and for Kinetic Data in Canada."

Kifinti Solutions is headquartered in Toronto, and services companies throughout North America. Kifinti Solutions is a full-service solutions provider focusing on service management, call centers, help desk, asset management, change management and customer service management. Founded in 2003 it has built top-level relationships with the leading software vendors and employs an experienced team of analysts, implementers and developers. From out-of-the box installations, to complete custom solutions, Kifinti provides full-service support to the service management industry. For more information visit, www.kifinti.com.

Kinetic Data is a global provider of tailored and packaged BMC Remedy Service Management solutions that enhance business processes and services. Founded in 1998 and a BMC Software Partner since 1999, Kinetic Data is characterized by its can-do approach and command of service management challenges that have resulted in hundreds of unique and exceptional client solutions. The company serves customers out of its headquarters in St. Paul, Minn., and offices in London, United Kingdom and Sydney, Australia. For more information, go to www.kineticdata.com.

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