SOURCE: Kinetic Data

February 19, 2007 09:00 ET

Kinetic Data Expands Industry-Leading BMC® Remedy® Product Portfolio With Kinetic Request

New Product Simplifies Implementation of Service Catalogs, Forms Management and Service Request Management Functionality for ITIL Frameworks

LAS VEGAS, NV -- (MARKET WIRE) -- February 19, 2007 -- Kinetic Data, the leading provider of third-party Business Service Management (BSM) tools for the BMC Remedy platform, today announced general availability of Kinetic Request -- the latest addition to its suite of BSM applications and tools. The company will be demonstrating the Kinetic Request solution in the Kinetic Data booth (#206) at Pink Elephant's 11th annual International IT Service Management Conference & Exhibition, Feb. 19-20, 2007.

Kinetic Data, a BMC Remedy Alliance Partner, has become a world leader in the BSM market by adding valuable functionality to the BMC Remedy application suite. Kinetic Request, the newest product in Kinetic Data's growing portfolio, delivers ITIL-compliant Service Request Management System (SRMS) capabilities that easily integrate with any BMC Remedy installation.

Kinetic Request solves one of the most vexing problems for IT departments -- the need for a simplified and cost-effective solution to manage the proliferation of service request forms. As organizations continue to automate virtually all business processes, most companies discover they are maintaining hundreds of separate online forms. Kinetic Request easily integrates with any BMC Remedy Action Request System® (ARS) implementation, streamlining the creation and maintenance of all forms enterprise wide, and simplifying the implementation of service catalogs that manage, fulfill, and store all user service requests.

"We're seeing strong market demand for this product as enterprises work to standardize their forms and service management processes -- in the IT department and beyond," said Gidd Calden, president of Buoyant Solutions -- a leading reseller for Kinetic Data. "Kinetic Request is the right solution at the right time, and a lot of BMC Remedy shops are going to see this as a simple and affordable solution to a complex and expensive business issue."

Kinetic Request is the only "built on BMC Remedy" SRMS application that works with any BMC Remedy commercial or custom application, regardless of version. In addition to simplifying the creation and administration of online forms, it delivers an actionable service catalog to manage and help fulfill user service requests. Kinetic Request can be configured to integrate and display information from other BMC Remedy systems and includes various email notification features that can be configured by a form's author.

"Our user community has expressed the need for a robust SRMS application, and we've delivered on that need with today's launch of Kinetic Request," said John Sundberg, CEO of Kinetic Data. "This product is a cost-effective, plug-and-play solution for BMC Remedy shops that want to take their service operation to the next level by efficiently managing all of their user service requests."

About Kinetic Data, Inc.:

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and Service Delivery Management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged BSM applications available. A BMC Remedy Alliance Partner since 1999, Kinetic Data has helped more than 50 Fortune 500 and government customers -- including General Mills, Avon, Intel, 3M, the U.S. Postal Service and the federal Department of Transportation -- implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to

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