SOURCE: Kinetic Data, Inc.

April 30, 2007 10:00 ET

Kinetic Data to Showcase Kinetic Request and Kinetic Survey at Help Desk Institute's Annual Conference & Expo

HDI Expo the Venue for Kinetic Data 'One Million Users' Milestone

LAS VEGAS, NV -- (MARKET WIRE) -- April 30, 2007 -- Kinetic Data, a leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request System (ARS) platform, today announced that it will showcase its leading-edge service catalog and enterprise feedback management (EFM) solutions in Booth #425 at the HDI Annual Conference & Expo (, the premier event for the service and support industry, at Mandalay Bay in Las Vegas, Nev., April 30 - May 3, 2007.

Kinetic Data will demonstrate two help desk solutions at the HDI Expo:

Kinetic Survey leverages knowledge management tools and customer satisfaction measurement technologies to centralize the use of surveys with actionable feedback and security rules.

Kinetic Request enables organizations to create automated service request forms under an easy-to-use, ITIL-recommend service catalog.

Kinetic Data helps government agencies and Fortune 500 organizations implement best practices in EFM and service request management (SRM). Using Kinetic Survey and Kinetic Request, help desk personnel can automatically generate requisitions for both internal and external customers. These requisitions are then automatically routed, assigned, submitted and approved through a secure, web-based interface. The result for these organizations is a reduction in requisition errors, processing time and service delivery costs.

"We are thrilled to have reached our 'one million users' milestone in conjunction with such an important industry event," said John Sundberg, president of Kinetic Data. "We return to the HDI Expo every year to foster our industry relationships -- old and new."

Kinetic Data's BSM solutions enable government agencies and Fortune 500 enterprises to enhance and upgrade their service delivery management (SDM) capabilities, improving the customer service experience both internally and externally. All of Kinetic Data's solutions are built natively on the BMC Remedy platform, enabling enterprises with BMC's IT solutions to leverage their investment throughout the entire enterprise.

About Kinetic Data, Inc.:

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged BSM applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customers -- including General Mills, Avon, Intel, 3M, the U.S. Postal Service and the federal Department of Transportation -- implement BMC Remedy products aligned with Information Technology Infrastructure Library (ITIL©) best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to

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