SOURCE: KnoahSoft

KnoahSoft

November 12, 2010 07:05 ET

KnoahSoft to Interoperate Harmony With Cisco's Media Capture Platform

December 2010 Release Will Support New Open Recording Platform

HENDERSON, NV--(Marketwire - November 12, 2010) - KnoahSoft, a leading provider of VoIP-based call recording, quality and agent performance management tools for contact centers, announced that its Harmony suite will interoperate with Cisco's new media capture platform.

Harmony helps customers improve customer satisfaction and increase operational awareness by providing IP-based contact centers with a low-cost, modular web-based solution.

"KnoahSoft is proud to interoperate our agent performance management suite with Cisco's new call recording architecture," said Sri Myneni, CEO of KnoahSoft. "We are impressed with Cisco's network-based media capture platform and confident that Harmony will add significant value to customers that make investments in the platform for their organizations, big or small."

The Harmony suite is designed to support the continuous workflow activities which improve agent performance, the customer experience and operational excellence. Customers will soon have access to industry-leading contact center performance components that interoperate with Cisco's media capture platform for call recording, playback, monitoring and storage.

"We're very excited to see that KnoahSoft will make Harmony interoperable with Cisco's media capture platform. We have been working closely together to ensure that Harmony will work effectively with our product on day one to deliver a comprehensive, highly secure, scalable and affordable recording and quality management solution that supports our mutual customers' contact centers," said John Hernandez, vice president and general manager, Customer Collaboration Business Unit, Cisco.

Cisco Unified Communications Manager, Unified Contact Center Enterprise, and Unified Contact Center Express and KnoahSoft's Harmony interoperable solution provide customers with a scalable, robust solution which can be tailored to the business needs of any contact center environment. To learn more about KnoahSoft's Harmony product and to view an online demo, visit www.knoahsoft.com.

About KnoahSoft
KnoahSoft Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support. KnoahSoft is a Technology Partner of Cisco. For more information, visit www.knoahsoft.com or call 702-722-5000, Option 1.

Contact Information

  • Media Inquiries:
    Tony Compton
    KnoahSoft
    702-990-3022
    Email Contact