SOURCE: KnoahSoft

KnoahSoft

KnoahSoft

September 03, 2010 07:05 ET

KnoahSoft's Harmony Now Avaya IP Office 6.0 Compliant

Call Recording and Quality Assurance Application Is Compatible With Avaya's Key SMB Communications Solutions

HENDERSON, NV--(Marketwire - September 3, 2010) -  KnoahSoft, a leading provider of VoIP-based call recording, agent performance management and analytical tools for contact centers, today announced that its Harmony™ Suite is compliant with IP Office 6.0 from Avaya, a global leader in enterprise communications systems, software and services. 

Harmony helps SMB customers improve customer satisfaction and increase operational awareness by providing IP-based contact centers with a low-cost, modular web-based solution. The application is the first call recording and quality assurance suite to be compliance-tested by Avaya for compatibility with IP Office 6.0.

"Harmony offers Avaya's IP Office customers the perfect complementary toolset," said Sri Myneni, CEO of KnoahSoft. "Smaller contact centers have the same call recording and quality assurance challenges as larger, enterprise-wide centers. Now, they have access to an innovative communication and quality management solution uniquely tailored to their space."

KnoahSoft is a member of the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. 

As a Gold member of the program, KnoahSoft is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs. 

"With the innovative telephony solutions delivered by the Harmony- IP Office integration, an SMB organization can improve the performance of its contact centers by integrating a high-performing and collaborative work environment which gives all constituencies -- executives, managers, supervisors, QA specialists, coaches and agents -- the communication system, transactional information and analytical reporting tools they require," said Eric Rossman, vice president, developer relations, Avaya.

KnoahSoft's Harmony offers Avaya's IP Office customers a robust solution of scalable, cost effective call recording and performance management features. To learn more about KnoahSoft's Harmony product, its Avaya integration capabilities and to view an online product demo, visit www.knoahsoft.com.

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About KnoahSoft
KnoahSoft's Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support. KnoahSoft is an Avaya DevConnect Gold member. For more information, visit www.knoahsoft.com or call 650-385-6795, Option 1.

Contact Information

  • Media Inquiries:
    Tony Compton
    KnoahSoft
    702-990-3022
    Email Contact

    Media Inquiries:
    Jonathan Varman
    Avaya
    908-953-6432
    Email Contact