SOURCE: Knova Software

August 24, 2006 08:00 ET

KNOVA 6.5 Named Trend-Setting Product of the Year by KMWorld Magazine

KNOVA Selected for Fourth Consecutive Year

CUPERTINO, CA -- (MARKET WIRE) -- August 24, 2006 -- KNOVA Software (OTCBB: KNVS), a leading provider of Service Resolution Management solutions, today announced that the KNOVA 6.5™ application suite has been selected as a KMWorld Magazine Trend-Setting Product of the Year. This is the fourth consecutive year that KNOVA has been named to the prestigious list of knowledge management innovators.

"Assembling the list of Trend-Setting Products of 2006 is a year-long collaborative effort with editorial colleagues and analysts and, especially, users," said Hugh McKellar, KMWorld editor-in-chief. "Roughly 1,500 products from some 300 vendors were considered. The winning solutions demonstrate the exquisite execution designed for, and with input from, the most important constituency of them all -- their customers."

Customer feedback was a critical consideration for winning products, which were also judged on usability, flexibility, adoption rate, and total cost of ownership.

"KNOVA is honored to once again be acknowledged for our trend-setting products," says Bruce Armstrong, president and CEO of KNOVA. "It is a testament to both the value our solutions deliver to our customers and the innovation we have brought to the industry. We will continue to innovate as we help companies improve customer service and the value of each and every customer interaction."

The September 2006 issue of KMWorld details the editors' evaluations of leading knowledge management products. The article is also available at KMWorld's Web site: www.kmworld.com.

About KNOVA 6.5

KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:

--  KNOVA Contact Center: An assisted-service application that automates
    the resolution process for customer service agents and support analysts
--  KNOVA Self-Service: A next-generation self-service application that
    enables customers to help themselves with a personalized, proactive self-
    service experience
--  KNOVA Forums: An integrated forums application for peer-service that
    enables customers to help each other while providing valuable feedback
--  KNOVA Field Service: A knowledge-empowered mobile support application
    that enables service professionals to quickly resolve customer issues on-
    site
--  KNOVA Knowledge Desk: A robust knowledge management solution that
    empowers service desks to quickly resolve problems and questions
    
About KMWorld

The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 51,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance.

About KNOVA Software

KNOVA Software is a leading provider of Service Resolution Management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.KNOVA.com.

KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk, KNOVA 6 and KNOVA 6.5 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but not limited to, risks related to our software strategy, fluctuations in customer demand, performance of outside distributors and resellers, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, our ability to retain and increase revenue from existing customers and to execute agreements with new customers, unforeseen expenses, our ability to attract and retain qualified personnel and to secure necessary financing for our operations and business development, and other market conditions and risks detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

Contact Information

  • Contact:
    Michele Mehl
    KNOVA Software/CDW Public Relations
    425-205-9444
    Email Contact