SOURCE: Knova Software

March 07, 2006 08:00 ET

Knova Chosen as a Finalist in CRM Solution Category for the Software & Information Industry Association's (SIIA) 21st Annual CODiE Awards

Knova 6.5 Recognized for Optimizing Service Resolution Management With Adaptive Search and Knowledge Management Applications

CUPERTINO, CA -- (MARKET WIRE) -- March 7, 2006 -- Knova Software, Inc.™, (OTC BB: KNVS), a leading provider of Service Resolution Management (SRM) applications, today announced that the Software & Information Industry Association (SIIA) nominated Knova 6.5 as a finalist in the 21st annual CODiE Awards. Knova 6.5 was chosen from a select group of software vendors and is eligible for top honors in the Best Customer Relationship Management (CRM) Solution category. This is the second consecutive year that Knova has been named a finalist based on its leadership in delivering next-generation search and KM applications that automate the service resolution process across multiple customer channels, including self-service and contact centers.

"We are pleased to receive this recognition for the second consecutive year on the part of the SIIA and the annual CODiE Awards," said Ben Kaplan, vice president of marketing for Knova. "Knova is redefining CRM by moving the industry beyond call routing and case management to truly optimized multi-channel customer experiences with adaptive resolution processes, intelligent search and personalized self-service."

The Knova 6.5 SRM application suite includes:

--  Knova Contact Center: An assisted-service application that automates
    the resolution process for customer service agents and support analysts
--  Knova Self-Service: A next-generation self-service application that
    enables customers to help themselves with a personalized, proactive self-
    service experience
--  Knova Forums: An integrated forums application for peer-service that
    enables customers to help each other while providing valuable feedback
--  Knova Field Service: A knowledge-empowered mobile support application
    that enables service professionals to quickly resolve customer issues on-
    site
--  Knova Knowledge Desk: A robust knowledge management solution that
    empowers service desks to quickly resolve problems and questions.
    

Established in 1986, the CODiE Awards remains the standard-bearer for celebrating outstanding achievement and vision in the software, digital content and education technology industries. Through a unique combination of journalist and peer review, the CODiE Awards recognize 71 categories of outstanding products and services, as well as corporate excellence and philanthropy. This year's finalists were chosen from more than 1,026 nominations and represent an impressive array of technology and business excellence, passion and success.

"The 21st Annual CODiE Awards continue the tradition of honoring the best of the software, information and education technology industries," said Ken Wasch, SIIA President. "When one considers the number of outstanding companies that competed this year, being named a CODiE Awards Finalist is a significant achievement."

The 2006 CODiE Awards will be presented at a gala event on May 16 at the Westin St. Francis Hotel, San Francisco, CA. A complete list of all finalists is available at http://www.siia.net/codies/2006/finalists.asp.

About Knova Software

Knova Software is a leading provider of Service Resolution Management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on Knova's award-winning solutions to deliver world-class customer service. Knova Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.

About SIIA

The Software & Information Industry Association (SIIA) is the principal trade association for the software and digital content industry. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to more than 800 leading software and information companies. For further information, visit http://www.siia.net.

Knova Software, Knova, Knova 6, Knova 6.5, Knova Contact Center, Knova Self-Service, Knova Forums, Knova Field Service and Knova Knowledge Desk are trademarks of Knova Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to Knova Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of Knova's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

Contact Information

  • Company Contact:
    Michele Mehl
    Knova Software / CDW Public Relations
    425-205-9444
    Email Contact