SOURCE: Knova Software

April 07, 2006 08:00 ET

Knova CTO to Present on Adaptive Customer Service at SSPA Spring Conference

Knova Customers McAfee and Novell Headline Sessions on Best Practices in Service and Support

CUPERTINO, CA -- (MARKET WIRE) -- April 7, 2006 -- Knova Software, Inc.™, (OTC BB: KNVS), a leading provider of Service Resolution Management applications, today announced that Mark Angel, Knova's chief technology officer, will headline two sessions at next week's Service & Support Professionals Association (SSPA) Best Practices Conference in San Diego, Calif. Several Knova customers, including McAfee and Novell will also headline sessions at the three-day conference.

The SSPA Best Practices Conference is the premier gathering of the technology industry's service and support professionals. The event, which will be held from April 9-11, 2006, brings together some of the country's leading companies to discuss trends, technology, best practices and strategies for success.

"The SSPA is a critical resource in helping enterprises understand and navigate the dramatic changes occurring in customer service and support," said Mark Angel, CTO of Knova Software. "As customer service becomes more dynamic, personalized and collaborative, the customer experience must become more highly adaptive, driving the optimal resolution based on the context of the issue and the intent of the customer."

Knova and customers will be featured in the following sessions:

Adaptive Customer Service: New Requirements for Self-Service and the Support Center

--  Speaker: Mark Angel, CTO of Knova Software
--  Time: Monday, April 10, 7:30 a.m. PT
"Let's Work Together: A Comprehensive Approach to Resolution Management"
--  Speaker:  Kenny Bunnell, Director, Operations/Tools, Novell
--  Time: Monday, April 10, 2:00 p.m. PT
"Breaking the Cost-Quality Paradox: Satisfying and Seamless Self-Service"
--  Speaker:  Greg Sanders, Director, Global Online Services Development,
--  Time: Monday, April 10, 3:15 p.m. PT
Power to the People: The Revolution in Adaptive Self-Service, Collaboration and Organic KM
--  Speaker: Mark Angel, CTO of Knova Software
--  Time: Tuesday, April 11, 9:45 a.m. PT
Knova is a long-standing member of SSPA. Visit Knova at SSPA Conference booth #303 to learn more about its intelligent search and KM applications for multi-channel customer service.

About Knova Software

Knova Software is a leading provider of Service Resolution Management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on Knova's award-winning solutions to deliver world-class customer service. Knova Software is headquartered in Cupertino, Calif. For more information, visit

Knova Software, Knova, Knova 6, Knova 6.5, Knova Contact Center, Knova Self-Service, Knova Forums, Knova Field Service and Knova Knowledge Desk are trademarks of Knova Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to Knova Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of Knova's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

Contact Information

  • Contact:
    Michele Mehl
    Knova Software/CDW Public Relations
    Email Contact