SOURCE: Knova Software

January 10, 2007 08:00 ET

KNOVA Receives Customer Inter@ction Solutions® Magazine's 2006 Product of the Year Award

KNOVA 7 Honored for Outstanding Innovation

CUPERTINO, CA -- (MARKET WIRE) -- January 10, 2007 -- KNOVA Software (OTCBB: KNVS), a leading provider of Intelligent Customer Experience applications, today announced that KNOVA 7 has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

"KNOVA has earned a reputation among the world's largest companies as a leader in service resolution management," said Bruce Armstrong, CEO of KNOVA. "This award further underscores the importance of an intelligent solution like KNOVA 7 that recognizes context and adapts it to each customer, providing a personal, consistent and cost-effective service resolution experience."

"Customer Inter@ction Solutions is proud to bestow KNOVA with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "KNOVA has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

The Product of the Year Award winners for 2006 will be featured in the January and February 2007 issues of Customer Inter@ction Solutions magazine.

For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About KNOVA

KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com

KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk, and KNOVA 7 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

About TMC

Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions (www.tmcnet.com/cis), INTERNET TELEPHONY (www.tmcnet.com/voip), SIP Magazine (www.tmcnet.com/sip) and IMS Magazine (www.tmcnet.com/ims). TMCnet (www.tmcnet.com/), TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*(www.alexa.com), TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (www.tmcnet.com/voip/conference/), The VoIP Developer Conference (www.tmcnet.com/voipdeveloper/), VoIP Demo (www.tmcnet.com/voip-demo/), IMS Expo (www.tmcnet.com/ims/expo/) and Call Center 2.0 Conference (www.tmcnet.com/voip/conference/CA06/call-center/cc06-home.htm). TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com (www.amazon.com) company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

Contact Information