SOURCE: Knova Software

March 03, 2006 08:00 ET

Knova Software Named to KMWorld's "100 Companies That Matter in Knowledge Management"

CUPERTINO, CA -- (MARKET WIRE) -- March 3, 2006 -- Knova Software, Inc.™, (OTC BB: KNVS), a leading provider of Service Resolution Management applications, today announced that it has been selected as one of the "100 Companies That Matter in Knowledge Management" by KMWorld, a leading industry publication. KMWorld editors, knowledge management practitioners, theorists, analysts and customers compiled the 2006 list to recognize innovation and excellence in the industry.

"The list is conceived as a way to recognize some of the organizations leading the way in the knowledge economy. Criteria for inclusion differ as do the technologies recognized, but all companies share the following: Each has helped to create a market, redefine one or enhance one, and all of them demonstrate the capacity for customer-driven agile innovation," said Hugh McKellar, editor-in-chief of KMWorld. "Knova is a leader in integrating problem resolution into the customer service business process, and the company has a clear dedication to automating the costly endeavor of resolving customer questions across multiple channels."

"We are honored to be recognized in KMWorld's 100 Companies That Matter in Knowledge Management for 2006," said Ben Kaplan, vice president of marketing of Knova Software. "This award reflects the innovation and leadership of our core patented search and knowledge management technologies, as well as the business value that our Service Resolution Management applications deliver to customer service orgniazations."

About KMWorld

The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

About Knova 6.5

Knova 6.5, Knova's award-winning application suite, is built on a next-generation search and knowledge management platform. Knova 6.5 applications include:

--  Knova Contact Center: An assisted-service application that automates
    the resolution process for customer service agents and support analysts
--  Knova Self-Service: A next-generation self-service application that
    enables customers to help themselves with a personalized, proactive self-
    service experience
--  Knova Forums: An integrated forums application for peer-service that
    enables customers to help each other while providing valuable feedback
--  Knova Field Service: A knowledge-empowered mobile support application
    that enables service professionals to quickly resolve customer issues on-
    site
--  Knova Knowledge Desk: A robust knowledge management solution that
    empowers service desks to quickly resolve problems and questions.
    

About Knova Software

Knova Software is a leading provider of Service Resolution Management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on Knova's award-winning solutions to deliver world-class customer service. Knova Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.

Knova Software, Knova, Knova 6, Knova 6.5, Knova Contact Center, Knova Self-Service, Knova Forums, Knova Field Service and Knova Knowledge Desk are trademarks of Knova Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to Knova Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of Knova's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

Contact Information

  • Contact:
    Michele Mehl
    Knova Software/CDW Public Relations
    425-205-9444
    Email Contact