Europ Assistance USA

September 09, 2013 08:42 ET

Knowledge Gap Widens for US-Based International Business Travelers

Second annual Asterisk™ International Business Traveler Study finds that what business travelers think they know about the places they're going to, the relative safety of those places, and their health insurance coverage abroad is often quite different than reality.

BETHESDA, MARYLAND--(Marketwired - Sept. 9, 2013) - While safety remains the highest priority for US-based business travelers, when travelling internationally these same business people feel the least prepared to deal with political unrest. These are some of the findings in the second annual Asterisk International Business Traveler Study published by Europ Assistance USA and their partner Drum Cussac.

Europ Assistance USA and Drum Cussac polled five hundred US-based business people who had taken at least three trips internationally within the last twelve months. The number one concern of those polled was safety - including personal security, terrorism, and radicals. 83% of travelers polled stated that safety and the ability to take care of their medical needs while travelling internationally were their highest priority.

"The two years of data is very robust," said Guillaume Deybach, CEO Europ Assistance USA. "There's a significant knowledge gap between what business travelers think they know and what they actually know."

The Asterisk study found that the knowledge gap for business travelers continues down to a personal level. While fully half of those surveyed stated that they had required some level of medical care while traveling abroad, almost as many (44%) were unsure if their health insurance company provided them with the same benefits abroad as they receive at home.

Deybach said, "I am not sure what is worse for a business, asking an employee to take on an unnecessary risk or avoiding an opportunity entirely, out of fear. The right tools and intelligence will help reduce these risks, help open new markets, and enable better decision making."

Asterisk is an enterprise travel risk management service from Europ Assistance and Drum Cussac, two internationally renowned and highly trusted assistance and risk management providers.

Other highlights from the second annual Asterisk International Business Traveler Study include:

  • 45% of respondents said their company does not offer a plan to assist travelers with travel-related emergencies or they do not know about it, with 80% indicating their company does not have a formal emergency or communication plan.
  • An overwhelming 90% of respondents felt unequipped to handle a natural disaster or political unrest/riots while traveling, while 82% felt unequipped to find a local doctor.
  • Travelers are increasingly concerned about the ability to use their communications devices, such as cellphones, smart phones, and computers - as these are vital links for their security as well as their business.

To access the Asterisk International Business Travel Study results go to

About Asterisk

Asterisk is an enterprise travel risk management service from Europ Assistance and Drum Cussac. With a shared commitment to consultation, transparency and innovation, together we bring clients unparalleled global reach, decades of experience and hundreds of medical, security and risk specialists at the ready to help companies respond to the risks of international travel.

Europ Assistance USA

As the largest individual crisis protection provider, Europ Assistance (EA) has 50 years of experience and on-the-ground assets to take care of anyone, anywhere in the world, anytime. Offering protective services for the corporate traveler, EA USA serves more than half of the Fortune 100, providing travel risk management solutions that help companies achieve their global ambitions while ensuring the safety of their traveling employees.

Drum Cussac

Committed to protecting personnel, assets, profits and reputation, Drum Cussac is a leading international business risk consultancy that specializes in developing mitigating strategies, enabling clients to convert risk into competitive advantage.

Contact Information

  • Europ Assistance USA
    Lynn Pina, Director of Marketing,
    Europ Assistance USA & CSA Travel Protection
    +1-240-330-1040 (o)
    +1-202-957-6293 (m)