SAINT-GEORGES, QUEBEC--(Marketwired - Aug. 19, 2014) - Komutel, a leading unified communication solution developer, today announced that its multimedia 'Kontact' center solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration and communication software and services.
Kontact is a multimedia contact center solution for inbound call dispatch, also allowing emails and social media (Facebook and Twitter) notifications management. Kontact helps businesses manage organizations' inbound and outbound calls with ease of use, speed, and flexibility while maximizing productivity and service quality.
The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.3 and Avaya Aura® Session Manager 6.3.
Komutel is a Technology Partner in the Avaya DevConnect program-an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, Komutel is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure-speeding deployment of new applications and reducing both network complexity and implementation costs.
"We are very proud that our solution Kontact has passed compliance testing with the Avaya Aura platform. Deployed by more than 2,000 customers worldwide, Kontact is a powerful solution for customers looking to increase their productivity. With completion of compliance testing, customers can deploy Kontact with confidence that it has been tested in an Avaya lab."
- Michel Lacasse, President, Komutel Inc.
"Komutel Kontact has undergone formalized interoperability testing," said Eric Rossman, vice president, developer relations, Avaya. "Working with independent technology companies to assess compatibility through the Avaya DevConnect Program helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies from Avaya."
- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Komutel is an Enterprise Communication Software Developer, specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel, leader in network and platform integration solutions (IT, VoIP, UC, Voice Mail, Mobility, Radio), is a recognized provider of user friendly, versatile and value added solutions. Komutel customers span across many industry sectors such as Health Care, Finance, Insurance, Public Safety, Education and more. Komutel "Kloud" solutions' portfolio includes: call center applications, Inbound Intelligence Integration, CDR reporting, PC Consoles, IVR, Call Recording, as well as various business specific modules, respectively maximizing communications performance in their industry sectors. Komutel suite of products, available in the "cloud" or as premise based, re-invents the basics and adds significant meaning to customers' unified communications solutions. For more information, visit our website: www.komutel.com