April 03, 2012 13:00 ET

KUBRA Announces E-Billing Contract With NSTAR

MISSISSAUGA, ONTARIO--(Marketwire - April 3, 2012) - KUBRA, a customer interaction management solution provider, today announced it has signed an agreement with NSTAR to provide a comprehensive e-billing solution. NSTAR is the largest Massachusetts-based, investor-owned electric and gas utility, with 1.1 million electric customers 300,000 gas customers. The new contract covers a multi-channel, e-billing solution across Biller-Direct, Secure email delivery and payment, multiple consolidator networks, and mobile channels.

"More and more, our customers are looking for simple solutions to help make paying their utility bills more convenient," said Penni Conner, NSTAR Vice President of Customer Care. "KUBRA has a proven track record when it comes to delivering e-billing options and we are excited to bring these new technologies to our customers."

"We are extremely honored to be expanding our partnership with NSTAR into our ecommerce product suite. KUBRA and NSTAR have been strong partners for over 6 years and the addition of our ecommerce suite will add incredible fortitude to our partnership. Working with NSTAR to improve their e-billing options, is a great win for KUBRA," says President and CEO of KUBRA, Rick Watkin. "The implementation of the KUBRA i-doxs™ Suite Utility Edition will aid in the advancement of e-billing channels available to customers of the largest investor-owned electric and gas utility based in Massachusetts."

NSTAR pursued an RFP process to replace an in-house e-billing solution and to expand e-billing options in an effort to increase customer satisfaction and continue to grow their substantial paperless billing rates. Nstar was looking for a cloud-based offering that provided extensive choice to their customers and was proven in the marketplace in terms of performance, functionality, and security. KUBRA and the i-doxs™ Suite Utility Edition solution was chosen as their go forward product. Over time, NSTAR will deploy both the B2C and B2B configurations across a wide variety of e-billing channels including multiple mobile options [text, optimized browser, and Apps]. The implementation will include a migration from their existing in-house environment and deployment of digital mail aggregation networks.


KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, health care, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions include document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually KUBRA enables innovative performance-driven value to its clients every day.

Contact Information

    Rick Huff
    SVP Sales, Marketing & Client Relations
    1-800-766-6616 ext 233