KUBRA: Nashville Electric Service Launches A New Mobile E-billing Solution

MISSISSAUGA, ONTARIO--(Marketwire - April 7, 2011) - KUBRA, a customer interaction management solution provider, today announced that Nashville Electric Service (NES) has launched a new mobile e-billing solution powered by KUBRA. With this new offering NES customers can experience all the functionality of the existing e-bill Biller-Direct site on their mobile devices. Initially the mobile solution will support touch screen specific platforms including iPhone(TM) and Android(TM). Phase two will include support for Black Berry Devices. 

NES currently utilizes KUBRA to support three distinct e-billing models – Biller-direct (www.nespower.com), e-bill Consolidator (support for both the FIS and Fiserv e-bill consolidator networks) and secure e-mail delivery (enrolled model from the NES Website). NES has achieved an impressive overall paper-less/e-bill adoption rate of 23% after just two and one-half years in production. 

With the new Mobile Browser E-billing solution NES will essentially have two distinct biller-direct sites – one for Mobile Browsers and one for Desktop. The system immediately identifies that the user is accessing the site via a mobile browser, for example, and displays the e-billing site optimized for the mobile browser. This integrated approach provides the best possible experience for the end user irrelevant of browser or device preference.

KUBRA is planning on working with NES to incorporate SMS/Text messaging as an alternative e-billing/e-notification solution as well as deploying a multi-platform Mobile App solution. With the addition of Mobile E-billing NES is the first utility in North America to support all four e-billing models. KUBRA also supports non-enrolled On-Demand convenience fee payments for NES. 

"North American consumers demand a multi-channel interactive platform that saves them time and money. KUBRA anxiously awaits the delivery of this new offering to Nashville Electric Service. With technology advancing so rapidly, NES is on the leading edge of this new and exciting new technology era," said Rick Watkin President and CEO of KUBRA. "With the rapid changes in electronic devices, and the hectic lifestyle of its customers, NES will have a leading edge mobile platform for payment and will provide their customers the opportunity to pay their bills from any possible channel available to them. We are very excited to expand our current partnership with NES by providing continued deployment of our ubiquitous delivery model."

About KUBRA

KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, health care, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions' include document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually KUBRA enables innovative performance-driven value to its clients every day.