SOURCE: Lacuna Systems

Lacuna Systems

October 17, 2012 10:00 ET

Lacuna Systems Launches Intelligent Application Performance Management (APM) Solution for Maximizing Web Operations and Ecommerce Performance

Indico Forecasts Ecommerce Problems Before They Disrupt Business

KIRKLAND, WA--(Marketwire - Oct 17, 2012) - Lacuna Systems today announced Indico, a new breed of application performance management (APM) solution designed to maximize uptime of critical web applications for ecommerce and other Internet-based businesses. Businesses lose potential revenue and customer confidence through web systems outages. The first of its kind, Indico provides a definitive answer to one of IT's most challenging questions: how to predict, identify, and remedy web performance problems before they impact business performance? Indico is immediately available for a 30-day trial by clicking here or calling (425) 298-3793.

Indico gives IT departments a clear view of web applications for early detection of performance issues by intelligently analyzing traffic patterns without needing to track the entire traffic load underlying the ecommerce infrastructure. Because it monitors data that already exists on the application delivery controller (ADC), Indico is much easier and more cost-effective to deploy, maintain, and use than traditional APM solutions focused on monitoring platform performance.

Indico gathers information using application programming interfaces (APIs), including F5 Networks' iControl™, which collect application performance metrics for local traffic management ADCs. The solution can be configured in minutes and will automatically grow to meet future needs of any web operations platform. In addition, Indico allows front-line systems managers to monitor performance and resolve issues before a significant problem occurs without escalating to more senior -- and more expensive -- IT managers.

"With Indico, we've pioneered a major leap forward over alternative offerings by providing greater assurances for network managers responsible for web operations uptime," said Derek Andree, technical director and co-founder of Lacuna Systems. "Indico sends proactive alerts that pinpoint the exact location of a web application operating outside the normal range before an actual outage occurs."

By monitoring more metrics than any other APM solution on the market, Indico recognizes warning signs in the days and weeks leading up to system failure. Indico's key capabilities include:

  • A powerful analytics engine to automatically define a baseline for normal function of every web application which continually analyzes performance data and adjusting thresholds in real-time.
  • An easy-to-interpret dashboard to display complete baseline and performance data of all web applications. 
  • Specific, actionable alerts sent when performance degrades outside defined performance ranges, dramatically reducing time required to resolve an issue.
  • A role-based web portal with personalized, executive-ready graphs and charts for various stakeholders within an organization.

"There is a major transformation occurring in IT operations right now: a shift away from monitoring all the bits of data reflecting the infrastructure elements toward specific awareness about overall application performance," said Jim Frey, Managing Research Director at Enterprise Management Associates. "This requires operations teams to find key application-centric performance indicators across the infrastructure. Lacuna Systems is taking an innovative approach by focusing on developing precisely this type of information -- rich, application-specific performance insights generated by application delivery controllers and load balancers."

To accommodate customers' specific web operations and monitoring requirements, Lacuna Systems offers three versions: Indico VM, Indico 1000, and Indico 2000. Indico VM is designed for smaller organizations and runs on VMWare ESX 4.0 and above to maximize ease of deployment. Indico 1000 is Lacuna Systems fully redundant mid-sized appliance aimed at growing IT organizations. Indico 2000 is the company's flagship appliance aimed at large enterprises requiring higher object counts and provides twice the capacity of Indico 1000.

"Today's networks and web applications generate tremendous amounts of raw performance data. Lacuna Systems' Indico solution interprets this information in meaningful ways, providing actionable insights into performance without additional instrumentation," said Calvin Rowland, Vice President of Technology and ISV Alliances at F5 Networks. "That's good news for mutual F5 Networks and Lacuna Systems customers."

Please visit to learn more and request a free trial of Indico.

About Lacuna Systems
Based in Kirkland, WA, Lacuna Systems is the creator of Indico, a revolutionary new solution that simplifies applications performance management (APM) for web operations by providing proactive alerts to advise IT managers of an issue before a problem occurs. Indico dramatically decreases the cost and complexity of monitoring today's web applications and ecommerce sites by monitoring data that already exists on the network. Indico provides sophisticated analytics to identify the exact location of a performance issue and maximize system uptime. For more information, visit

Contact Information

  • Press Contact:
    Valerie Chan
    Plat4orm PR
    Email Contact