SOURCE: Lagan Technologies

November 30, 2010 08:00 ET

Lagan Receives "Strong Positive" Rating in Leading Analyst Firm's Local Government CRM Products MarketScope Report

SUNNYVALE, CA--(Marketwire - November 30, 2010) - Lagan, the global leader in Government to Citizen (G2C) technology, today announced that it has received the highest possible rating in Gartner's 2010 MarketScope for Local Government CRM Products1. Now part of KANA Software, Lagan was one of nine software suppliers evaluated in the report, and received a "Strong Positive" rating.

This MarketScope compares the offerings of providers of CRM commercial off-the-shelf (COTS) software to local government agencies. Vendors were reviewed according to their vertical/industry strategy, product/service, overall viability, geographic strategy and offering (product) strategy, with different weighting accorded to each category.

Commenting on the report, David Moody, VP of Solutions Marketing at KANA, said: "We are delighted with this recognition from Gartner. It has been a transformative year for Lagan, with significant investment in R&D, the launch of new services and some very important contract wins. Now that Lagan is part of KANA, the business is even better positioned for continued growth. We look forward to strengthening our focus and execution in the government sector in the years to come."

A complete Gartner MarketScope for Local Government CRM Products report is available, compliments of Lagan, by visiting:

About Lagan
Lagan Technologies, now part of KANA Software, Inc., is the global leader in G2C (government to citizen) technology connecting government and citizens worldwide. It enables governments and citizens to communicate online, on the phone and on the move. With 150 public sector customers worldwide, Lagan helps local governments serve the everyday interests of more than 60 million citizens.

Lagan's solutions for CRM and Enterprise Case Management (ECM) have been designed to streamline the service delivery functions of government, enabling improved efficiency and more citizen-centric public services. Lagan ECM manages the interactions between citizens and government and provides full CRM support for a wide variety of government service delivery processes. Lagan's solutions have proven utility for state and local governments and offer a range of flexible delivery methods: on-premise, on-demand and hosted.

For more information about Lagan, please visit and contact us at Keep up with industry news on Twitter at

MarketScope Disclaimer
The MarketScope is copyrighted 2010 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

(1) Gartner MarketScope for Local Government CRM Products by Massimiliano Claps, September 24, 2010.

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