SOURCE: Varolii


September 05, 2012 09:00 ET

Landacorp and Varolii to Create Integrated Medical Management and Member Interaction Platform for Healthcare Providers

Varolii Member Engagement Solution and Landacorp CareRadius Platform Power Automated Member Interactions, Improved Health Outcomes and Operational Efficiency

SEATTLE, WA and CHICO, CA--(Marketwire - Sep 5, 2012) - Varolii Corporation, a market leader in customer interaction management, and Landacorp Inc., a leading provider of healthcare collaboration solutions, have partnered to create an integrated platform for medical management and automated member interactions.

By bringing together CareRadius, Landacorp's collaborative care and health management technology platform, and Varolii Interact's Member Engagement Solution, health plans will be able to easily reach more members through text, voice, email and smartphone push notifications to more efficiently use care manager resources and drive better health decisions to reduce costs.

For example, according to the New England Journal of Medicine, approximately half of the U.S. population does not adhere to medication instructions. This medication non-adherence leads to poor health outcomes for patients, more hospitalizations and up to $290 billion additional medical costs per year. With automated medication reminders, healthcare providers can help improve a patient's health and avoid unnecessary medical spend.

"Health plans, providers and members all need to share information to drive better health. However, there has historically been no automated, cost-effective way for healthcare organizations to take and drive action with member information," said Jay Dunlap, general manager at Landacorp. "With the added power of Varolii, Landacorp clients will be able to take immediate action on member data from CareRadius with automated, personalized interactions that can positively impact health and the bottom line."

Working with Varolii, the CareRadius platform will trigger member interactions based on key member data and automate tasks such as encouraging medication compliance. These 'trigger-based' interactions will be able to reach more than 50 million members across some of the largest health plans nationwide. Using pre-configured Landacorp business rules and incorporating specific member preferences, these interactions will deliver the right message, channel (voice, email, text and smartphone) and timing to be most effective for changing behavior.

"Healthcare organizations struggle to maximize member participation and interactive communication for disease and wellness programs. This lack of engagement limits effective care management and impacts outcomes," said Dr. Gerald Osband, MD, chief clinical consultant at Landacorp. "This partnership allows care managers to be more efficient and productive in member-centered activities and significantly improve care coordination processes."

"The true value of this partnership is creating an easy-to-deploy member interaction platform that removes the burden of one-off, custom IT integration," said David McCann, CEO at Varolii. "Together, our companies can integrate disparate sources of healthcare data, apply deeper levels of analytics and let organizations tap into new mobile channels to put timely, relevant information at the member's fingertips. Building on the Varolii Interact platform, which already touches 12 million members or patients annually, this can better empower members to make informed decisions and engage in programs that positively impact their health."

About Landacorp
Landacorp is dedicated to the advancement of healthcare collaboration through technology solutions that capture and share relevant information among providers, payers and members to improve health decisions and optimize cost. CareRadius is the collaborative care suite providing big solutions in healthcare technology. Visit for more information.

About Varolii Corporation
Varolii is a leading provider of customer interaction management applications. Our cloud-based communication service help organizations more effectively interact with large numbers of customers and employees through voice, text messages, smartphone applications and email, reducing cost of operations and improving service. The company's award-winning Interact platform enables companies to deliver personalized communication on a large scale, achieving better results from fewer interactions. More than 450 companies trust Varolii to manage more than four million interactions every business day. For more information, visit

Contact Information

  • For more information:
    Kristi Campbell
    Email Contact

    Jessica Kendall
    Edelman PR for Varolii
    206-268-2231 (office)
    210-859-6971 (mobile)
    Email Contact