SOURCE: Language Weaver

Language Weaver

July 09, 2010 12:31 ET

Language Weaver Launches GlobalConnect™ Version 2.0

New Features Are Introduced to Speed Up and Simplify Multilingual Publishing

LOS ANGELES, CA--(Marketwire - July 9, 2010) -  Language Weaver, the leader in trusted automated translation solutions, today announced GlobalConnect 2.0, an enhanced integration with RightNow® CX (NASDAQ: RNOW), the customer experience suite designed to help organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud.  

Language Weaver's GlobalConnect™ for RightNow Answers allows content managers and knowledgebase administrators to translate content with one click from within the RightNow CX agent desktop. GlobalConnect 2.0 now includes MultiSelect Translation, giving content managers the ability to translate multiple RightNow Answers on demand, directly within RightNow CX, and integrate with any existing publishing workflows.

Additionally, Language Weaver's unique TrustScore™ capability provides a quality score for each translation generated within the integrated application. Based on each document's own TrustScore™, content managers or knowledge base administrators can decide whether to publish the results of an automated translation in one or multiple foreign languages -- even without knowledge of these languages.

GlobalConnect™ 2.0 provides customers with all the benefits of the original version, while delivering on additional requested features:

  1. MultiSelect translation: Multiple Answers can be selected for translation through a single interface, allowing translation of multiple Answers in seconds.
  2. Synchronous translations: Multiple Answers are translated in parallel, reducing the time required to translate multiple Answers.
  3. Resume Translations: Choose to resume translations if you had been previously logged off of the RightNow CX Agent Desktop.
  4. Seamless Integration Workflow: Leverage RightNow Answer rules and TrustScore to seamlessly integrate translation into your workflow.

"RightNow's enterprise clients must provide world-class customer experiences to a growing global customer base. Working with Language Weaver, RightNow clients can access a wide-range of language offerings to create a unified, global service environment to quickly deliver relevant information anywhere and anytime customers need it, no matter the time zone or native language for a premium experience," David Vap, chief solutions officer at RightNow stated.

"GlobalConnect is changing the customer care publishing process by integrating trusted automated translation with the leading customer experience suite. Response to this capability has been very positive, with a number of brand name customers signing up for the integrated solution," said Swamy Viswanathan, VP of Products at Language Weaver. "The new MultiSelect Translation Interface gives content managers the ability to quickly choose and submit one or multiple Answers for translation. This is yet another opportunity to further reduce publishing times for multilingual content and enables companies to improve customer experience globally and launch products faster."

For a demo of GlobalConnect with MultiSelect Translation, please visit: http://www.languageweaver.com/flash/GlobalConnect/RightNowAnswers/MultiSelect.html

About Language Weaver
Language Weaver provides trusted automated translation solutions that translate high-value, dynamic digital information quickly and effectively to improve human communications. The company's products have been deployed worldwide in organizations across numerous industries and levels of government to increase operational effectiveness, manage brand experiences and boost customer engagement. Language Weaver was founded in 2002 and is headquartered in Los Angeles, with offices in Washington DC, London, Paris, Brussels, Tokyo and Cluj, Romania. For more information visit http://www.languageweaver.com/.

Contact Information

  • Media Contact:
    Becky Caudill
    SHIFT Communications for Language Weaver
    415-591-8418
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