SOURCE: Blue Raven Technology, Inc.

May 02, 2007 10:56 ET

Laptop Repair Experts Blue Raven Provide Laptop Tips for Restore and Configuration Problems

WILMINGTON, MA -- (MARKET WIRE) -- May 2, 2007 -- Blue Raven Technology (www.blueraven.com), a leading provider of iPod audio and video personal electronics products, computer parts, and computer repair depot services, reports that 40% of needed notebook repairs require a hard drive restore and 20% of reported notebook problems are related to software configuration issues. This report is based on analysis of over 200,000 laptops that Blue Raven has repaired.

Hard Drive Restore

The hard drive restoration process reinstalls the original version of the operating system along with the associated drivers which control much of the hardware and applications. Restoring a drive often will cure the problem, but this comes at the expense of deleting all of a user's data files.

It is often forgotten that most of the hardware is controlled either by the operating system or its drivers. Therefore, many perceived hardware problems are actually software in nature and require a system restore. All of this makes it even more important to regularly keep a data backup.

Configuration Parameters

Configuration parameters are defined by users based on a number of preferences. These preferences include the laptop's Internet connection method, printer options, schedule for software updates, as well as the definition of hardware ports to external hard drives, modems, and other devices. These settings are often set once and forgotten, only to later become corrupted files that manifest themselves as hardware problems.

These issues can often be remedied at home, alleviating the need for sending a laptop in for repair. Sometimes, however, a seasoned technician is required to differentiate a hardware problem from a software, or configuration, problem. For those users who need technical repairs, Blue Raven offers an innovative, Internet-based high-speed laptop computer repair service. The company's flat-rate pricing model ensures most repairs will be completed for less than $350 with a turnaround time under 2.5 days.

It is also important to ensure that the configuration settings are re-set upon the receipt of a repaired laptop. In some instances the environment for repairing a laptop may be slightly different than the user's environment, and the differences may initially seem like an incomplete repair. Resetting preferences, especially related to Internet connections, will usually resolve this.

For more information on common problems that can frequently go wrong with your notebook computer, visit the Resources section of the Blue Raven website, at www.blueraven.com.

About Blue Raven

Blue Raven Technology, Inc., previously known as Pre-Owned Electronics, is a leading provider of out-of-warranty service parts and depot repair services as well as consumer-friendly iPod audio and video personal electronics products, including MP4 players, MP3 and gaming products accessories. With more than 22 years' experience in servicing consumer electronics products, the Company provides award-winning after market support to the world's largest electronics retailers and customer service companies. Blue Raven is the largest independent supplier of genuine Apple, Compaq, HP, Toshiba, eMachines, Gateway and Sony parts in the U.S. The company stocks over 60,000 service and retail parts, and has repaired over 200,000 notebooks for some of the largest national retailers. Blue Raven also offers a complete range of unique and consumer-friendly portable video, iPod audio, and accessory products directly through its retail channel. For more information on Blue Raven products and technologies, please visit www.blueraven.com

*Many factors influence the brands that are sent to Blue Raven for repair. Blue Raven supports all major brands, although not the universe of laptops in circulation; some brands have a higher installed base than others, and therefore a larger number of gross repairs; the demographic of Blue Raven customers may gravitate toward a particular brand, and most Blue Raven repairs follow the expiration of the manufacturer's warranty.

Blue Raven and Blue Raven Technologies are trademarks of Blue Raven Technologies, Inc. All other products and services mentioned are products of their respective companies.

Contact Information

  • Contact:
    Jeff Harrison
    Blue Raven Technology
    978-203-1144
    Email Contact