SOURCE: Cast Iron

December 16, 2008 13:16 ET

Largest U.S. Distributor of Specialty Pharmaceuticals and Services Deploys Cast Iron for SaaS Integration

AmerisourceBergen Specialty Group Integrates Salesforce CRM With Enterprise Data Warehouse, Replacing Legacy CRM to Expand Call Center Productivity Across Multiple Business Units

MOUNTAIN VIEW, CA--(Marketwire - December 16, 2008) - Cast Iron Systems, The #1 SaaS Integration Company™, today announced that AmerisourceBergen Specialty Group, a subsidiary of the AmerisourceBergen Corporation, which handles specialty pharmaceutical distribution and related services, is completing its deployment of Salesforce CRM in three of its distribution divisions: ASD Healthcare, Besse Medical, and Oncology Supply. The company is using the Cast Iron Integration Solution to connect Salesforce CRM with its corporate data warehouse, empowering associates across the three business units to service customer requests with real-time data.

"Salesforce.com and Cast Iron have combined to deliver a superior experience for our customer service associates," said Greg Glaser, program manager for CRM solutions at AmerisourceBergen Specialty Group. "They now have the information they need when they need it to immediately process customer requests and rapidly solve issues. We're pushing about 100,000 record updates in just a few hours a day through Cast Iron into Salesforce CRM, and the associates know they can trust the quality of the data."

Every year, AmerisourceBergen Specialty Group's inside and outside sales associates process billions of dollars in sales of flu vaccine and oncology, blood plasma, and nephrology products through the company's ecommerce-enabled call centers.

The company's centralized IT team is responsible for ensuring that its data warehouse continues to provide the timely, accurate information required by all of its divisions.

"Having immediate access to reliable business information is key to sustaining high performance and productivity over time for sales and customer service representatives," said Ken Comee, CEO at Cast Iron Systems. "AmerisourceBergen Specialty Group recognized the speed, simplicity, and flexibility inherent in deploying the leading solutions in CRM and integration. We're proud to be of assistance to a company that leads the industry in helping those suffering from the most difficult of diseases and is committed to delivering the ultimate customer experience."

"Our phased delivery approach has allowed us to continue providing superior service to both internal and external customers," said Glaser. "The simplicity and power of Salesforce CRM and Cast Iron integration have enabled us to shift the responsibility for support to well trained systems administrators, business analysts, and junior database developers, freeing our highly skilled data architects to focus on strategic architecture projects, which is a much more productive use of our IT resources."

"From small businesses to large enterprises, IT departments are embracing cloud computing to drive innovation and productivity," said Clarence So, CMO, salesforce.com. "CIOs and IT departments are implementing solutions such as Salesforce CRM, the Force.com platform, and Cast Iron's SaaS Integration solution to rapidly bring together cross-functional business processes within the enterprise. Salesforce.com and Cast Iron help great companies like AmerisourceBergen Specialty Group focus their efforts on innovation, not infrastructure."

About AmerisourceBergen Specialty Group

AmerisourceBergen Specialty Group is a subsidiary of the AmerisourceBergen Corporation that handles specialty pharmaceutical distribution and its related services. AmerisourceBergen is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets. Servicing both pharmaceutical manufacturers and healthcare providers in the pharmaceutical supply channel, the company provides drug distribution and related services designed to reduce costs and improve patient outcomes. AmerisourceBergen's service solutions range from pharmacy automation and pharmaceutical packaging to reimbursement and pharmaceutical consulting services. With more than $70 billion in annual revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and employs approximately 11,000 people. AmerisourceBergen is ranked #28 on the Fortune 500 list. For more information, go to www.amerisourcebergen.com.

About Cast Iron Systems

Founded in 2001, Cast Iron Systems is The #1 SaaS Integration Company™. With thousands of customer integrations across all industries and around the world, including Allianz, British American Tobacco (BAT), Amerisource Bergen, Emerson, IBA Molecular, Krueger International, Peet's Coffee & Tea, PGP Corporation, salesforce.com, The Sports Authority, and Tesla Motors, among many others, companies are benefiting from the simplicity, speed, and flexibility of the Cast Iron integration solution to integrating SaaS with the enterprise in just days. Backed by Sequoia Capital, Norwest Venture Partners, and Lehman Brothers, Cast Iron is privately held and led by experienced technology executives from Informatica, Oracle, PeopleSoft, Siebel, Vitria, and webMethods. For more information about Cast Iron, please visit www.castiron.com.

Cast Iron, the Cast Iron logo, Cast Iron Cloud, Cast Iron Integration Solution, Cast Iron Integration Appliance, and #1 SaaS Integration Company are trademarks of Cast Iron Systems, Inc. Other names used herein may be trademarks of their respective owners. All rights reserved.