SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

SOURCE: Technology Services World

TSW 2015 Service Transformations

September 22, 2015 03:00 ET

Latest TSIA Research Presented at TSW 2015 Service Transformations

Research Executives to Host Power Hour Sessions at Premier Technology Services Event

SAN DIEGO, CA--(Marketwired - September 22, 2015) - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the lineup of the TSIA Power Hour sessions to be presented at the Technology Services World (TSW) 2015 Service Transformations conference on October 19-21 in Las Vegas. Focusing on the conference’s theme of "Growing Customers Successfully," these presentations aim to address common business challenges and offer solutions for growing customers at scale.

The material covered in each Power Hour session is based on TSIA’s most recent research and represents cutting-edge insights that technology service leaders can leverage to transform their businesses. These sessions will take place concurrently on the opening day of the conference and are presented by each member of TSIA’s research team by service discipline: customer success and support, education services, expand selling, field services, managed services, professional services, service revenue generation, and service technology. The session topics and presenters are as follows:

  • "What Are the Key Competencies, Skills, and Tools Necessary for Support Organizations to Deliver Outcome-Based Support Solutions to Their Customers?" presented by Judith Platz, Vice President of Research, Customer Success & Support.
  • "Customer Success: The Insights You Need to Drive Transformation," presented by Peter Armaly, Vice President of Research, Customer Success.
  • "Technical Support Excellence: A Leading Indicator of Customer Success," presented by Tom Pridham, Senior Vice President, Major Members, and GM of OBP Programs.
  • "Using Learning Analytics to Optimize Customer Adoption," presented by Maria Manning-Chapman, Vice President of Research, Education Services.
  • "Building a Strategic Framework for Growing Customers Successfully," presented by Mark Middlekamp, Vice President of Research, Expand Selling.
  • "Service Delivery Channel Optimization and LAER," presented by Vele Galovski, Vice President of Research, Field Services
  • "Growing Managed Services: The Gift That Keeps on Giving," presented by George Humphrey, Senior Director of Research, Managed Services.
  • "Optimizing Professional Services for LAER," presented by Bo Di Muccio, Vice President of Research, Professional Services.
  • "Adoption Services That Drive the Win-Win: Engaged Customers That Spend More Money!" presented by Julia Stegman, Vice President of Research, Service Revenue Generation.
  • "Redefining KM: Merging Knowledge, Content, Collaboration, and More," presented by John Ragsdale, Vice President of Research, Technology and Social.

TSW events are the premier source of peer learning, networking, and idea sharing within the technology services sector and have a strong reputation for delivering a solid program filled with impactful content. For more information on these sessions, including times and detailed descriptions of the material to be covered, or general information on TSW 2015 Service Transformations, visit

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

Contact Information