SOURCE: Oracle Corporation

Oracle Corporation

July 14, 2011 11:00 ET

Leading Analyst Firm Positions Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

REDWOOD SHORES, CA--(Marketwire - Jul 14, 2011) - Oracle (NASDAQ: ORCL)

News Facts

  • Gartner, Inc. has placed Oracle's Siebel CRM in the Leaders Quadrant of its 2011 report, "Magic Quadrant for CRM Customer Service Contact Centers." (1)
  • Gartner Magic Quadrants position vendors within a particular market segment based on their completeness of vision and their ability to execute on that vision.
  • According to Gartner, "Leaders demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment."
  • Gartner continues: "The development team has a clear vision of the implications of business rules and the impact of social networking on customer service requirements. A characteristic of a leader is that clients look to the vendor for clues as to how to innovate in customer service. The vendor does not necessarily drive a customer toward vendor lock-in, but rather provides openness to an ecosystem. When asked, their clients reply that this product has affected the organizations' competitive position in their markets and helped lower costs. Leaders can demonstrate $50 million in sales to new customers during the past year."
  • The world's most complete CRM solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth.
  • With solutions tailored to more than 20 industries Oracle's Siebel CRM delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations.

About Oracle's Siebel CRM

  • The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth.
  • Oracle's Siebel CRM delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations with solutions tailored to more than 20 industries.

Supporting Quote

  • "We believe Oracle's Siebel CRM placement in Gartner's Leaders Quadrant is further confirmation that Oracle is innovating and delivering the standard for call and contact centers," said Anthony Lye, SVP of Oracle CRM. "Oracle's Siebel CRM helps organizations deliver quicker, better, and more-efficient customer service, while cutting costs at all touch points around the globe. With more than 4,000 customers, Oracle's Siebel Contact Center and Service applications continue to be the industry leader in the contact center and service market."

Supporting Resources

(1) Gartner, Inc., "Magic Quadrant for CRM Customer Service Contact Centers," by Michael Maoz, April 15, 2011

About Oracle
Oracle (NASDAQ: ORCL) is the world's most complete, open, and integrated business software and hardware systems company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Reference herein to third party content, including analysis, opinions, predictions and statements, does not constitute or imply Oracle's endorsement of or concurrence with such content.

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Information