SOURCE: ServiceMax

ServiceMax

October 22, 2012 15:16 ET

Leading Analyst Firm Positions ServiceMax in the 'Visionaries' Quadrant in the Magic Quadrant for Field Service Management

ServiceMax Recognized for Its Ability to Execute and Completeness of Vision

SAN FRANCISCO, CA--(Marketwire - Oct 22, 2012) - ServiceMax, the award-winning creators of the first and only complete suite of cloud-based, mobile and social field service applications, today announced that the company has been positioned by Gartner, Inc. in the "Visionaries" quadrant of the 2012 Magic Quadrant for Field Service Management.

ServiceMax has successfully demonstrated:

  • Industry thought leadership
  • Product innovation, including industry leading mobile and social tools tailored for field service
  • Enthusiasm and success of existing customers
  • Continuous growth and momentum in more than 20 verticals

This year's Magic Quadrant speaks to how the "Nexus of Forces" -- Social, Mobile, Cloud and Information -- are changing the way organizations approach field service management. ServiceMax offers the field service market a powerful combination of these forces, which the report deems essential for field service success. Authors Will McNeill, Michael Maoz and Gordon Van Huizen note in the study, "Without cloud computing, social interactions would have no place to happen at scale, mobile access would fail to be able to connect to a wide variety of data and functions, and information would still be stuck inside internal systems."

They continue, "Employing social concepts within FSM increases the amount of knowledge shared across teams. It can also deepen technician engagement with the system, resulting in more comprehensive and finer-grained data collection."

"In today's field service organizations, it's not just about time or cutting costs anymore, it's about driving meaningful revenue and profits that help CEOs make their numbers while keeping customers loyal and delighted," said Dave Yarnold, CEO of ServiceMax. "We believe Gartner has recognized ServiceMax's incredible growth and progress over the past year and we will continue the momentum as we relentlessly innovate and attract the most passionate customers and employees that are the best and brightest in our industry."

In the past year, ServiceMax has experienced massive growth and added new offices, employees and customers around the world. ServiceMax grew 185%, between 2011 and 2012 adding close to 100 customers of which more than a dozen were enterprise accounts. The company also opened a global office in the UK and now has nearly 200 customers with representation on every continent in the world.

The Gartner Magic Quadrant for Field Service Management is available on the Gartner website at: http://www.gartner.com/id=2202415

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ServiceMax
ServiceMax delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service management to optimize operations and delight customers. Companies use the ServiceMax suite to handle everything from contract entitlements to scheduling & workforce optimization, to inventory, parts and reverse logistics and real-time customer and partner portal access. ServiceMax is built and delivered as a native Force.com cloud application so customers are up and running quickly with a low cost subscription. Customers include large enterprises such as DuPont, Electrolux and Pentair, and smaller companies such as Everyday Wireless and Advanta Clean. ServiceMax is headquartered in Pleasanton, California. For more information, please visit www.servicemax.com or find us on Twitter and Facebook.

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