Recombo Inc.

Recombo Inc.

July 07, 2011 11:00 ET

Leading Canadian Utility Company Improved Customer Experience With an Automated Self-Serve Enrollment Process and Contract Management Software by Recombo

Hydro Ottawa Implements Agreement Express to Automate the Enrollment Process for Their Pre-Authorization Payment Programs

VANCOUVER, BRITISH COLUMBIA--(Marketwire - July 7, 2011) -

Recombo Inc., the global leader in Contract Management Software, today released a customer case study with Hydro Ottawa, the third largest municipal electricity distribution company in the province of Ontario. Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 300,000 residential and business customers in the City of Ottawa and the village of Casselman.

Hydro Ottawa implemented Agreement Express, Recombo's contract management software to automate the enrollment process for their pre-authorized payment plan programs.

Hydro Ottawa engaged Recombo to assist in managing the reduction of paper involved in their pre-authorized payment plan programs. Their main focus was providing an automated, self-serve option for their customers, in addition to improving their business processes; including reducing the amount of paper and freeing up some resources to support other business processes.

Registration for one of Hydro Ottawa's pre-authorized payment plan programs was a resource-intensive process, encompassing not only new enrollments but also account changes and program withdrawals. With upwards of over four hundred new enrollments per month taking an average of five to ten minutes to process, the effort was significant, consuming not only human but also paper resources.

Agreement Express' flexible and customizable software platform enabled the development of a bilingual solution for Hydro Ottawa. Customers can select English or French as their preferred language in the customer portal and receive all program enrollment information in their desired language.

As a result of implementing Agreement Express, Hydro Ottawa has experienced significant improvements in both operational savings and business productivity. Automating the pre-authorization enrollment process has eliminated the occurrence of missing information and reduced delays in processing time. Prior to Agreement Express customers submitting paper-based enrollments that were incomplete or missing void checks, had to be mailed a form letter requesting them to re-submit missing information. Agreement Express has eliminated the potential for inaccurate information being entered into the customer information system. Customer service agents are no longer struggling to read people's handwriting, thus reducing the level of frustration, and allowing them to complete their tasks without interruption. Implementing Agreement Express has also significantly improved operational margins by eliminating expensive paper and storage costs. Customer satisfaction is on the rise at Hydro Ottawa. Customers no longer need to print, sign and mail in their application. They can easily access this service 24 hours a day, 7 days week, whenever it is most convenient.

Linda Larocque, Supervisor of Customer Experience for Hydro Ottawa states, "Implementing Agreement Express has allowed Hydro Ottawa a suite of online services we offer through our convenient and secure customer portal, allowing our customers to manage their own account anytime."

The complete case study can be viewed at: http://www.recombo.com/contract-management-software/

Pricing and other inquiries can be directed to recombo_sales(at)recombo(dot)com.

About Recombo

Recombo is a global leader in contract management software that helps organizations streamline business processes, improve productivity, and reduce operational expenses related to approval processes by 75% annually by automating their contract workflows. Agreement Express by Recombo™ is a cloud-based, transactional contract management software platform that materially improves operating margins within days by replacing paper-intensive business processes. Agreement Express is the fastest, most affordable way to eliminate all document errors and data-entry. Customers include Questrade, Volusion, Billing Tree, HUB International, M&T Bank. For more information, please visit http://www.recombo.com/.

Agreement Express is a registered trademark of Recombo Inc. All rights reserved.

Contact Information

  • Recombo Inc.
    Melanie Aizer
    604 699 3038
    maizer(at)recombo(dot)com