SOURCE: Totango

September 11, 2014 13:00 ET

Leading Customer Success Solution Announces The Totango Tour 2014

Roadshow Presents Strategies for Winning SaaS Customer Success Programs

PALO ALTO, CA--(Marketwired - Sep 11, 2014) - Totango, the #1 Customer Success Solution, today announced The Totango Tour 2014, a free, learning-driven roadshow that will stop in nine major cities, presenting proven Customer Success tactics that enable SaaS companies to understand their user bases, cultivate intelligent interactions with customers, and deliver recurring value in order to drive maximum revenue.

During the three-month tour across North America, each presentation will feature a local SaaS company and customer success expert to offer actionable, experience-based advice on how to optimize user engagement, provide ongoing value, reduce churn and boost customer acquisition. Attendees will also learn from interactive demos about how they can implement and build their customer success programs using Totango. An informal meetup will follow each session, providing an opportunity for attendees to connect with other customer success professionals and leaders.

"As subscription and recurring revenue models continue to take hold of the software economy, it's more important than ever to prioritize customer relationships and deliver ongoing value," said Guy Nirpaz, Co-Founder and CEO of Totango. "This tour will show cloud companies how to adopt smart customer success programs that help them acquire, understand and retain loyal users, ultimately driving maximum revenue and growth."

Distinguished customer success executives, thought leaders, and select Totango customers comprise the speaking agenda, including:

  • Gabe Miller-Smith, Procore, Director of Customer Success
  • Amy Mustoe, SendGrid, Director of Customer Success
  • David Link, Swipely, VP Customer Success
  • Shauna Osborne, Innography, Inc., VP Client Services
  • Kristen Hayer, The Resumator, VP Customer Success
  • Daniel Wideman, KnowledgeTree Inc., VP Product & Customer Success
  • Dustin Markowski, Chartbeat, VP Sales & Customer Success
  • Ryan Engley, Unbounce, Director of Customer Success
  • Jeff Cann, Marketwired, Director of Client Experience

Executives from Totango, including Guy Nirpaz, co-founder and CEO and Omer Gotlieb, co-founder and CCO, will also speak about the trends, opportunities and best practices in building customer success programs.

Visit The Totango Tour page for updated locations and information, added tour stops or to register for free. Spots are limited. For sponsorship opportunities, or to request a session in your city, contact

Dates, Locations and Speakers
Los Angeles: August 26, 2014

  • Location: Wilshire Restaurant
  • Featured guest speaker: Gabe Miller-Smith, Director of Customer Success at Procore Technologies

Denver: September 11, 2014

  • Location: Marriott Denver City Center
  • Featured guest speaker: Amy Mustoe, Director of Customer Success at SendGrid
  • Followed by: CO Customer Success Meetup at Craftsy

Boston: September 18, 2014

  • Location: Omni Parker House
  • Featured guest speaker: David Link, VP Customer Success at Swipely
  • Followed by: Customer Success Meetup at Scholars Bistro

Austin: September 25, 2014

  • Location: Westin Austin at The Domain
  • Featured guest speaker: Shauna Osborne, VP Client Services at Innography, Inc.
  • Followed by: Customer Success Meetup at Westin Lounge

San Francisco: October 2, 2014

  • Location: TBA
  • Featured guest speaker: Kristen Hayer, VP Customer Success, The Resumator
  • Followed by: Customer Success Meetup, location TBA

Raleigh: October 8, 2014

  • Location: TBA
  • Featured guest speaker: Daniel Wideman, VP Product & Customer Success, KnowledgeTree
  • Followed by: Customer Success Meetup, location TBA

New York: October 9, 2014

  • Location: TBA
  • Featured guest speaker: Dustin Markowski, VP Sales & Customer Success, Chartbeat
  • Followed by: Customer Success Meetup, location TBA

San Francisco (Dreamforce): October 13-16, 2014

  • The Totango Tour breaks for Dreamforce, the premier trade show for SaaS professionals.
  • Meet us at our booth and learn more about Customer Success and Totango.

Vancouver: November 6, 2014

  • Location: TBA
  • Featured guest speaker: Ryan Engley, Director of Customer Success, Unbounce
  • Followed by: Customer Success Meetup, location TBA

Toronto: November 11, 2014

  • Location: TBA
  • Featured guest speaker: Jeff Cann, Director of Client Experience, Marketwired
  • Followed by: Customer Success Meetup, location TBA

About Totango
Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion. Totango monitors customer behavior and usage in applications -- along with critical relationship data from CRM, billing, and other systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to guide vendors in taking the right actions with each customer to create an active, engaged user base.

Contact Information

  • Media Contact:
    LaunchSquad for Totango
    totango [at] launchsquad [dot] com