SOURCE: Marriott International
VANCOUVER, BC--(Marketwired - Apr 4, 2014) - When it comes to selecting a hotel, amenities are all well and good, but the biggest distinguishing factor is usually service. Finding a property where the staff is attentive but unobtrusive, personalized but discreet, is a little like playing the lottery: you hope for the best, but rarely win. One place, however, where the odds are decidedly in guests' favour is at the Residence Inn Vancouver Downtown. There, the service is so consistently above par that they received the Gold Hotel Award at the 2013 Marriott International Performance Awards.
One of the most compelling aspects of the Gold Hotel Award is that it is directly linked to guest feedback. The property received the award after ranking within the top 10 percent of Overall Guest Service Satisfaction (GSS) scores among the Residence Inn Marriott brand in North America. That means guests -- the ultimate arbiters of what constitutes good service -- were repeatedly impressed with this hotel near the Vancouver Convention Centre.
Considering its dedicated staff and overall guest experience, that shouldn't be too surprising. Located among hotels in downtown Vancouver, this property accommodates both short-term and extended stays with finesse. Guests enjoy a range of complimentary services like Wi-Fi throughout the hotel, and daily hot breakfasts. The staff will even deliver groceries to these Vancouver hotel suites, ensuring that guests are free to focus on the things they want or need to do.
Of course, the Gold Hotel Award is not the only way this property distinguishes itself among other hotels in downtown Vancouver. Last year, the hotel's General Manager, Suzanne Allemeier, received the Opening General Manager of the Year Award for her remarkable service. In addition to considering guest satisfaction, Allemeier's achievement reflected her track record for leadership and management skills as well as financial success.
With another year and another award under its proverbial belt, this elegantly contemporary hotel continues to move in a promising direction. And travellers from around the world no longer have to play the hotel lottery when visiting this cosmopolitan Canadian destination.
About the Residence Inn Vancouver Downtown
With 201 spacious suites soaring 21 stories into the Vancouver skyline, the Residence Inn Vancouver Downtown is as striking on the outside as it is on the inside. Yet it's the way that these studio and one-bedroom suites function that really steals the spotlight. Guests arrive within the refreshingly modern suites to find a bevy of convenient amenities like fully-equipped kitchens (including a refrigerator, microwave, stovetop and coffee/tea service); 42-inch, LCD, flat-panel, HD televisions; pet-friendly suites; and generous workspaces. Whether business or vacation brings visitors to the hotel, they can look forward to a variety of on-property advantages, like the fitness centre and indoor pool, as well as the versatile Cavino, which serves lunch and dinner along with Starbucks coffee during the day and wine in the evening. The hotel also features 2,196 square feet of flexible meeting and public space, although the lure of world-class shopping and dining just beyond the hotel's doors may be too enticing for even business guests to resist.