SOURCE: Zenoss, Inc.

March 26, 2008 09:23 ET

Leading SaaS Infrastructure Provider Deploys Zenoss to Improve Uptime and Reduce Costs

OpSource Drives Costs out of Business and Simultaneously Improves SLA Performance

ANNAPOLIS, MD--(Marketwire - March 26, 2008) - Zenoss, Inc., a leading provider of open source network and systems management software, today announced that OpSource, a SaaS delivery company, has deployed Zenoss for Service Providers. OpSource replaced its incumbent IT management solution with Zenoss for its cost advantages, ease of use and the quality of its services team.

OpSource provides the operational infrastructure and application services that enable companies to offer Web applications on-demand and software as a service. Faced with the mandate to drive greater efficiencies into its business through more effective automation, OpSource recognized that its current IT management solution lacked the comprehensive functionality it required. Therefore, the company evaluated alternative IT management products from BMC and Zenoss. After a thorough analysis, the company selected Zenoss.

"Our legacy IT management solution wasn't designed specifically to support service providers interested in going deep into IT Process Automation," said Ryan Henley, Director, Operational Process and Systems at OpSource. "It could not integrate with other applications via standards-based API's and would not provide access to the stored monitoring data. Zenoss was more powerful out of the box, much less expensive and the personalized service we've received from the company has been fantastic. We are seeing integration benefits whose effects will be felt both internally and externally with our customers."

With Zenoss, OpSource now has a centralized real-time view of all customer environments, allowing them to quickly detect, isolate and resolve potential issues before customers experience performance degradation or downtime. Zenoss also integrates seamlessly with complementary systems via standards-based APIs, provides auto discovery for quickly detecting and cataloging new devices, and manages change controls at a very fine level of granularity.

OpSource is currently using Zenoss to monitor and manage customer servers, networks, databases and applications within its UK and California datacenters. By late summer 2008, Zenoss will also be deployed in OpSource's Virginia datacenter, bringing the grand total of servers monitored to over 1,700, and networks in the several hundreds.

"Service providers have long been frustrated with their IT management options," said Bill Karpovich, Co-Founder and CEO of Zenoss. "The traditional solutions are either too expensive, too rigid, too complex or too limited. With a new approach we're able to provide a solution that finally addresses all of the needs of this growing market. The result has been a groundswell of interest from service providers around the world who are delivering a variety of cloud-based services."

Organizations interested in learning more about Zenoss for Service Providers and/or getting a free trial of the product should visit

About Zenoss, Inc.

Zenoss, Inc. delivers open source IT management solutions to organizations across the globe. Flagship product Zenoss Core is a complete network monitoring and systems management platform that discovers networked IT resources, monitors them for performance and availability, and tracks changes through a configuration management database (CMDB). One of the ten most active projects on SourceForge.Net, Zenoss software was downloaded over 350,000 times in 2007. Recent product accolades include Network World's Clear Choice Award, Enterprise Open Source Magazine Readers' Choice Award, and a nomination for Best Technical Design in the SourceForge 2007 Community Choice Awards. Zenoss' customers include some of the world's largest corporations as well as Federal and State government agencies. Zenoss, Inc. is privately held and headquartered in Annapolis, MD. For more information, please visit

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