MANCHESTER, NH--(Marketwired - Sep 18, 2013) - Scribe Software, an established global provider of solutions that easily bring customer data anywhere it is needed, announced today that LED Source, North America's leading LED lighting solutions provider, has implemented Scribe Online to integrate its Saleforce.com and Intuit QuickBooks applications and share relevant customer and management data. This integration gives LED Source and its franchise owners complete customer profiles across multiple franchises, resulting in improved reporting, more efficient customer processing and a lower barrier to entry for new franchisees.
The Scribe Online cloud-based data integration platform delivers integration services to LED Source and its 15 franchises across the U.S., Canada and the Caribbean. The solution enables LED Source to synchronize key customer data contained in its QuickBooks and Salesforce.com business systems. The Scribe Online integration enables the company to easily onboard new franchise locations and reuse pre-built mappings to quickly and easily bring new franchisees on board.
By seamlessly sharing data from Salesforce.com and QuickBooks, LED Source is able to avoid dual data entry, since data entered in QuickBooks gets updated in Salesforce.com automatically. Additionally, the company and its franchise operations gain complete visibility into the customer, including their billing status, invoices and payments made. Equipped with the up-to-date billing and payment information, customer support representatives can easily reply to payment-related customer queries. Today, LED Source is able to quickly respond to client requests and sales opportunities with greater speed and efficiency, without having to wait for the AP department to provide billing information. They are able to avoid many of the delays that can occur between the closing of a sales deal and sending invoices to a customer.
"As an LED lighting franchisor with locations across North America, it was essential that we were able to not only integrate our QuickBooks and Saleforce.com data in the cloud for easy access by our franchisees, but that we were also able to view and manage projects across franchise locations from corporate headquarters," said Dean Ernst, director of marketing, LED Source. "Scribe Online was the only solution that enabled us to easily and cost-effectively integrate QuickBooks and Salesforce.com, monitor franchise projects and quickly get new franchisees up and running. Within one hour, we can now get a new franchise location with integrated applications on board."
In addition to Salesforce.com and QuickBooks, most of LED Source's business systems, including its ERP system and storage and collaboration solution, are all cloud-based. This all-cloud infrastructure enables easy cross-franchisee collaboration and less costly IT deployments and maintenance. Since Scribe Online also supports multi-point, multi-target integration, it is the scalable cloud integration platform of choice for LED Source for current and future needs.
"Companies such as LED Source, with multiple franchise locations, often find it challenging to pinpoint data integration solutions that can be quickly and easily implemented across locations, with the advanced reporting and monitoring capabilities to enable more holistic management of customer data," said Lou Antonucci, Scribe's vice president of sales. "When customer data is integrated between finance and CRM, companies get a 360 degree view of the customer, resulting in stronger servicing and customer satisfaction. With Scribe Online companies such as LED Source find an easy, flexible cloud integration solution without extensive ramp-up time or implementation costs."
About LED Source
Founded in 2005, LED Source is North America's first and only franchisor of LED lighting. The company supplies LED products to a variety of spaces, and specializes in design, support, development, project management and financing through its Retrofit, Architectural and Entertainment divisions. Applications include commercial office spaces, schools, churches, theaters, art galleries, restaurants and nightclubs, special events, residential, landscape lighting and much more.
About Scribe Software
Scribe is an established global provider of solutions that easily bring customer data anywhere it is needed -- regardless of IT infrastructure. Scribe's award-winning products help 12,000 customers and 1,000 partners use customer data -- cloud-based, on-premise or a mix -- to increase revenue, provide superior service, and create business value faster. Its easy-to-use, enterprise-ready solutions are backed by extensive support options and training, and service customers across a wide array of industries including financial services, life sciences, manufacturing, and media and entertainment companies.
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