SOURCE: Aeroprise

June 17, 2008 09:04 ET

Lennox International Deploys Aeroprise to Mobilize BMC Remedy Service Desk 7 at North American Manufacturing Plants

Heating-and-Cooling Systems Maker Latest Fortune 1000 Enterprise to Extend Mobile Service Management to BlackBerry Smartphones with Aeroprise Mobility; Aeroprise Improves Factory Uptime and SLA Compliance

MOUNTAIN VIEW, CA--(Marketwire - June 17, 2008) - Aeroprise, the world's most-deployed mobility solution for BMC® Remedy®, today announced that Lennox International Inc. (NYSE: LII), a global Fortune 1000 manufacturer of HVAC equipment, has deployed Aeroprise Mobility for BMC Remedy™. BMC Remedy Service Desk 7 is an automated incident and problem workflow application. Aeroprise Mobility extends the help desk solution to field-based IT workers, who access the system and manage trouble tickets on BlackBerry® smartphones from Research In Motion (RIM) (NASDAQ: RIMM) (TSX: RIM) -- without returning to the office. Aeroprise Mobility is the only out-of-the-box solution that automatically inherits and updates BMC Remedy workflow on handheld devices.

Lennox International has 15,000 employees worldwide and total company revenue for 2007 was $3.7 billion. As its business has grown, so too have the volume, complexity and geographic dispersion of IT cases. LII sought a solution that would centralize case management and empower field staff to respond to and resolve IT issues faster and more effectively.

LII consolidated North American support for a dozen factories in BMC Remedy Service Desk, and selected Aeroprise Mobility to extend the application to BlackBerry smartphones carried by IT field staff. Deployed in less than a week, Aeroprise Mobility required no additional programming or changes to the back-end system and instantly configures content for any handheld device. Mobile technicians at LII now receive, update, reassign, search and create new trouble tickets and asset records on their BlackBerry smartphones. Service updates remotely filed by support technicians are automatically mirrored in the back-end system. Users can personalize Aeroprise Mobility through a Web-based console to determine which BMC Remedy features they want to mobilize, including fields, alerts and rules. Aeroprise Mobility also ties into LII Service Level Agreements (SLAs), so technicians can manage project workloads against required response times.

"IT case volume and support costs have increased significantly in recent years," said Carolyn Hollingsworth, IT director at Lennox International. "We needed a centralized reporting structure and a mobility solution that provided the same service and support capabilities in the field as are available in the office. Aeroprise Mobility for BMC Remedy allows us to respond quicker and solve cases faster, thereby improving factory uptime and customer service. We are now managing increased case volume without additional service technician resources, and SLA compliance is up from 85% to almost 95% after just three months."

"We are excited to partner with BMC Software to deliver this ROI-packed solution to Lennox International," said Robert Otto, vice president of sales at Aeroprise. "Growing companies always experience increased IT workloads. Too many attempt to solve the problem by adding headcount rather than adopting solutions that improve the productivity of existing personnel, and that leverage already deployed hardware and software systems."

About Lennox International

Through its subsidiaries, Lennox International Inc. is a global leader in the heating, ventilation, air conditioning, and refrigeration markets. Lennox International stock is traded on the New York Stock Exchange under the symbol "LII." Additional information is available at or by contacting Ozzie Buckler, director, communications and public relations, at 972-497-7456.

About Aeroprise

Aeroprise, Inc. is the world's most-deployed software for mobilizing IT service management. Fortune 500 companies, midsize businesses and public institutions use Aeroprise to extend help desk, asset management and change management functionality to BlackBerry and Windows Mobile devices, cell phones and barcode scanners. Aeroprise lowers IT support costs, improves customer satisfaction and reduces critical asset downtime. Applications are automatically tailored to the mobile device and Web-based personalization consoles enable unlimited user configurations. Aeroprise installs quickly, is pre-integrated with custom and off-the-shelf applications and inherits existing workflow. Headquartered in Mountain View, California, Aeroprise is a privately held company.

Copyright 2008 Aeroprise, Inc. All rights reserved. Aeroprise and the Aeroprise logo are registered trademarks of Aeroprise, Inc. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. Other names may be trademarks of their respective owners.

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