SOURCE: Liberty Tax, Inc.

Liberty Tax, Inc.

April 10, 2016 12:50 ET

Liberty Tax Service Requiring 28 New York Area Locations to Cease Operations

Electronic Filing Services Have Been Suspended

VIRGINIA BEACH, VA--(Marketwired - Apr 10, 2016) - Liberty Tax Service, a subsidiary of Liberty Tax, Inc. announced today that 28 of its franchised locations in the New York City area have been instructed to cease preparing and filing tax returns for the remainder of the 2015 tax filing season. The offices involved were licensed to one franchisee and Liberty took this action after learning that the franchisee operating those offices had its electronic filing privileges suspended by the IRS. 

Liberty made the decision even though the Company could have continued to serve customers until the April 18th tax filing deadline by taking over operation of the locations. The Company decided it is in the best interest of customers, the Company, other franchisees and the integrity of the tax preparation process to focus on only serving customers who have already filed.

According to Jim Wheaton, Liberty Tax Chief Compliance Officer, "As of today, we have determined that these offices are not able to provide the level of service required to meet the Company's standards. We have decided that our operations in the affected offices should be limited to assisting customers who are waiting for refunds or who have questions about returns that were filed prior to today."

There are over 110 other Liberty Tax locations in the Greater New York Metropolitan area that are operated by other franchisees to assist with tax preparation. Customers can visit www.libertytax.com to find the nearest location.

About Liberty Tax, Inc.
Founded in 1997 by CEO John T. Hewitt, Liberty Tax, Inc. is the parent company of Liberty Tax Service. Liberty Tax is one of the fastest growing tax preparation franchises and has prepared almost 20 million income tax returns in more than 4,100 offices and online. Liberty Tax's online services are available through esmart Tax, Liberty Online and DIY Tax. All are backed by the tax professionals at Liberty Tax locations and the nationwide network of approximately 35,000 seasonal tax preparers. Liberty Tax supports local communities with fundraising endeavors and contributes as a national sponsor for many charitable causes. For a more in depth look, visit LibertyTaxService.com and interact with Liberty Tax on Twitter and Facebook. 

Contact Information

  • MEDIA CONTACT:
    Jim Wheaton
    General Counsel, Chief Compliance Officer
    and Vice President, Legal and Governmental Affairs
    Liberty Tax Service
    (757) 301-8144
    jim.wheaton@libtax.com