CONCORD, CA--(Marketwired - Aug 11, 2016) - LightRiver Technologies, Inc., a leader in Factory Built Network® design and commissioning, proudly announces today it has appointed Eric Goffney as Vice President of Service Delivery. An accomplished veteran in the technology industry, Mr. Goffney joins LightRiver's leadership team in a new and critical role for the company. His focus will be on scaling service delivery, purchasing, logistics and support operations in order to increase the company's reach. He will also work to further develop LightRiver's Factory Built Network delivery model, which leads the industry in the design, deployment and care of complex, best-of-breed transport networks.
Mr. Goffney has led customer service delivery and operations teams in several previous roles, including Vice President of Client Services at Teachscape and Vice President of Customer Success and Support at 8x8, among other notable positions. He boasts extensive expertise in process improvement and customer satisfaction for global technology companies that offer hardware-, software- and service-based products. In his new role at LightRiver, Mr. Goffney will enhance LightRiver's technical market leadership and continuous pursuit of the industry's most valued customer experience.
"The opportunity we have at LightRiver to lead the next wave of innovation and network transformation is tremendous, and we are pleased to welcome industry veteran Eric Goffney to our team," states Glenn Johansen, President and CEO for LightRiver. "Eric's experience and passion for service delivery and enhancing the customer experience fit perfectly into LightRiver's long term strategy of evolving our Network Factory to de-risk the adoption of next generation networks as our customers move into new technologies and network domains."
"Throughout my career, I have been dedicated to meeting the needs of customers in pursuit of specific and unique network services," comments Mr. Goffney. "I will work closely with LightRiver's clients to understand their technical requirements and develop a plan to help accomplish their goals through our cutting-edge offerings. I pride myself on understanding the challenges facing a customer and creating and integrating a solution that solves those problems. LightRiver certainly sets the standard in reducing network complexity to achieve success, and I will work hard to ensure our clients benefit from this."
To learn more about LightRiver Technologies, visit www.lightriver.com.
About LightRiver Technologies, Inc.
LightRiver Technologies designs, engineers, commissions and supports next generation solutions for mission-critical clients that require the highest capacity, reliability and resiliency that today's optical communications technology can deliver. A leader in integrating the multi-vendor, Factory Built Network® solution, LightRiver is an expert in Tier 1 Packet Optical, DWDM/ROADM, MPLS and Carrier Ethernet systems, and in successfully migrating legacy networks to the next generation. LightRiver delivers unique value across the United States with turnkey solutions, carrier-grade quality and unparalleled customer care in multi-technology networking. For more information, please visit www.lightriver.com.