SOURCE: Lingotek

Lingotek

July 07, 2016 09:00 ET

Lingotek and MindTouch Team Up to Provide Translation for Global Customers

New Integration Simplifies and Streamlines Translation of Self-Service Help Content for Multi-Touch Customer Journeys

LEHI, UT--(Marketwired - July 07, 2016) - Lingotek | The Translation Network today announced that Lingotek and MindTouch have teamed up to dramatically improve multilingual capabilities for MindTouch users. Lingotek's cloud-based translation and localization network and MindTouch have developed a solution within MindTouch that simplifies the process of translating content.

"MindTouch is an ideal match with Lingotek's Translation Network," said Rob Vandenberg, President and CEO of Lingotek. "We can bring exceptional agility and performance to MindTouch customers sites that require multilingual capabilities."

MindTouch is a cloud-based software provider that enables companies to understand their customers, by helping those customers understand their products and services. That product and help content is then delivered across the pre, during, and post sale customer journey in the form of dynamic, smart, surfaced content. The Lingotek Inside - MindTouch Connector will help companies adapt all documents, FAQs, knowledge-base articles, user manuals, and training materials for an international audience. The MindTouch User Interface (UI) can be localized in 32+ languages at no cost to the customer.

"Language translation in product, help, and support content is extremely difficult to do, an extremely valuable part of our mission to make product and help content valuable again," said Aaron Fulkerson, CEO of MindTouch. "I've looked at almost a dozen translation service technologies. Lingotek has the most impressive user experience and offers the most robust feature set I've ever seen."

The Lingotek Inside - MindTouch Connector will eliminate manual processes like cutting and pasting, allowing translations to be published immediately. Searches will be simplified because there is no need to restructure translated content. The Lingotek Inside - MindTouch Connector will help companies shorten the time to engage global markets with automatic translation options.

To learn more about Lingotek + MindTouch, access the following resources:

About Lingotek
Lingotek's Translation Network is the only cloud-based solution to connect all your global content in one place, giving you the power to manage your brand worldwide. Our industry-leading technology pairs with the best enterprise applications to continuously push dynamic multilingual content to all of your global markets. Lingotek is based in Lehi, Utah -- also known as Silicon Slopes -- and is funded by Signal Peak Ventures and In-Q-Tel.

About MindTouch
MindTouch turns traditional cost centers into a revenue engine that companies use to connect with, understand and serve their buyers and customers more effectively. It is a new kind of cloud-based software that leverages your user manuals, product docs, training and customer support content as a customer engagement channel. Bring the customer record in your customer relationship management (CRM) system and the customer's self-service behavior together for insight into their experience with your brand.

Contact Information

  • MEDIA CONTACTS
    Calvin Scharffs
    Lingotek
    801-331-7777 ext. 115
    Email: Email contact


    Colin Crook
    Head of Communications
    MindTouch
    650-269-5235
    Email: Email contact