SOURCE: Lingotek

Lingotek

June 01, 2016 09:00 ET

Lingotek Introduces Its Latest Translation Connector With Zendesk

New Integration Helps Zendesk Users' Success in Streamlining Translation Capabilities

LEHI, UT--(Marketwired - June 01, 2016) -  Lingotek | The Translation Network today announced its latest Lingotek - Inside connecter with Zendesk. Zendesk, a web-based customer service software, is used by over 20,000 companies worldwide as an elegant support ticket and knowledge base system.

The Lingotek - Inside Zendesk connector extracts text from Zendesk and sends it to Lingotek for translation over its multilingual API. Once the translation is complete, Lingotek returns the content back into Zendesk, automatically rebuilding the multilingual version of the asset. No knowledge of Zendesk or coding is required to use any of this functionality.

The Zendesk + Lingotek connector brings all of the benefits of the Zendesk knowledge base to an international audience.

Key Features

  1. Translate knowledge base data - Professionally translate knowledge base articles, sections, and category labels.
  2. Monitor translations in one central portal - Request translations in bulk or for an individual page. Track your progress at a glance with color coded icons. Check status for content in specific collections.
  3. Zero in on new content - Any time you update the page, only the new content is automatically sent through the translation workflows and translated.
  4. Publish immediately - Save on translation overhead by optionally setting up your content to publish automatically as soon as a translation is complete.
  5. Streamline project management - Automate project creation and assignment with Lingotek workflows. Automatically trigger emails to reviewers when the translation is complete.
  6. Preview completed translations - In context review, before publication.

"The Lingotek - Inside Zendesk connector enables users to make their Zendesk knowledge base content truly multilingual. The connector integrates with Lingotek's cloud-based translation management system (TMS) via their Multilingual API 5.0 -- giving users the power to build consistent, up-to-date, multilingual knowledge bases," said Matt Smith, Director of Integrations at Lingotek. "Our customers are excited to be eliminating inefficiencies in the translation process by using our best in class connectors. These connectors enable real-time monitoring of content, in context review and are decreasing costs by over 50% while significantly improving translation quality and turnaround times."

Because the Lingotek TMS is directly integrated with Zendesk, content is seamlessly transferred between the two systems and translated eliminating the need for complicated spreadsheets and long email threads. Users now gain visibility -- down to the sentence-level -- into what has been translated and view the most current version of any translated segment in real-time.

"The Lingotek - Inside Zendesk connector automates the translation process in Zendesk," said Rob Vandenberg, President and CEO of Lingotek. "This automation enables support professionals to spend less time managing translation projects and more time supporting their global customer base."

Learn more
Download the Lingotek - Inside Zendesk extension

For more information on Lingotek please visit http://www.lingotek.com or visit Lingotek's DevZone, GitHub, Twitter and Facebook.

About Lingotek

Lingotek's Translation Network is the only cloud-based solution to connect all your global content in one place, giving you the power to manage your brand worldwide. Our industry-leading technology pairs with the best enterprise applications to continuously push dynamic multilingual content to all of your global markets. Lingotek is based in Lehi, Utah, known as Silicon Slopes, and is funded by Signal Peak Ventures and In-Q-Tel. For more information about Lingotek and its Translation Network, visit www.lingotek.com.

Contact Information

  • CONTACT INFORMATION
    Calvin Scharffs
    VP of Marketing
    Email contact

    +1 (801) 331-7777 ext 115