SOURCE: LiveLOOK

LiveLOOK

August 20, 2013 09:07 ET

LiveLOOK Adds In-App Capabilities to Industry-Leading Customer Service Technology Solutions

MATAWAN, NJ--(Marketwired - Aug 20, 2013) - LiveLOOK, developer of the world's leading co-browse technology, announced today the immediate availability of its new In-App Co-Browsing capability. By adding co-browsing functionality within a native iOS application, companies now have an innovative new way to provide support to customers using those apps.

LiveLOOK's In-App Co-Browsing capability enables agents to instantly see the screen of a customer they are talking with via phone. By gaining this visibility into the customer's experience in real-time, the customer service agent is able to help the customer find what he needs, complete a transaction, select a product or service, use proprietary software or tools, and much more. Co-browsing is known to make these types of interactions up to 80% quicker and increases first contact resolution rates by ensuring that customers' questions are understood and answered completely.

For companies concerned with the privacy and security issues that may arise when giving agents the ability to see a customer's mobile device screen, LiveLOOK offers its patented Privacy & Security options, including limiting co-browsing to specific in-app content and blocking sensitive information from the agent's view, such as credit card numbers or account information.

LiveLOOK's In-App Co-Browse solution is easy for customers to use, with sessions connecting in just one click. Integration is also easy, requiring the simple addition of code to a company's app environment.

High-res images of LiveLOOK's In-App Co-Browse Solution are available here.

"We had a strong interest in this feature coming from the financial services industry," said Igor Khalatian, CEO of LiveLOOK. "Because we've been able to develop co-browsing solutions banks depend on, with the high level of security and customer privacy they require, financial organizations looked to us to apply those same privacy and security options to an in-app co-browsing capability. We've done this in our In-App Co-Browse solution, bringing this functionality to all industries where companies are looking to provide better live help channels as a component of their mobile strategies."

LiveLOOK will introduce in-app co-browsing support for Android and Surface in 2014.

LiveLOOK will showcase its iOS In-App Co-Browsing capability at the Customer Solutions Expo, August 20-21 in New York, N.Y., in LiveLOOK's booth #407.

About LiveLOOK
LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com

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