SOURCE: LiveLOOK

LiveLOOK

May 07, 2014 09:00 ET

LiveLOOK Expands Product Portfolio With Click-to-Call Offering

SAN DIEGO, CA--(Marketwired - May 7, 2014) - CONTACT CENTER EXPO & CONFERENCE -- LiveLOOK, a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology, announced today the availability of a new Click-to-Call solution optimized for integration with LiveLOOK co-browsing technology.

Companies are taking more aggressive steps to optimize their websites to improve customer experience, increase customer loyalty, and avoid site abandonment. In addition, companies are recognizing that an ordinary telephone number on a website creates a blind spot that prevents them from making optimal use of CRM investments and business intelligence analytics to improve the online sales experience.

With Click-to-Call, customers can initiate a voice interaction by clicking a button on a company's website. A customer simply enters his name, phone number, and any other relevant information into the Click-to-Call window, and the software connects an agent and the customer directly via phone. This technology makes it easy for customers to get live help in a fast and convenient way while remaining in their channel of choice. At the same time, it enables companies to have a much stronger understanding of the customer's needs by allowing for more real-time analytics and enabling better routing options.

Using Click-to-Call technology to connect customers and agents on the phone allows for significant cost savings over relying solely on standard 800-numbers to support the voice channel. By providing a Click-to-Call option, companies are able to quickly engage customers who they know are currently on the website, leveraging the power of Co-Browse when necessary to make interactions even more efficient.

"Click-to-Call is a natural complement to co-browsing technology, which is our prime area of expertise," said Chris Czekaj, LiveLOOK's SVP of Sales and Marketing. "By integrating the two technologies, companies can optimize the voice channel in an incredibly profitable way."

LiveLOOK's Click-to-Call solution rounds out a portfolio of customer engagement solutions that center around its industry-leading Co-Browse technology, including a light-weight remote support solution and an innovative Live Chat tool.

Click here to schedule a live demo with the LiveLOOK team.

About LiveLOOK
LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com

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